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Windows 7: Laptop will not shutdown

19 Oct 2014   #11

Windows 7 ultimate x64

I tried all of your suggestions without success. I did delete all partitions during the original reinstall. I have uploaded the disk management screen shot as you requested though.

Attached Thumbnails
Laptop will not shutdown-capture.png  
My System SpecsSystem Spec
19 Oct 2014   #12


I was waiting for detailed replies to each step so we could put together what the problem might be. Each step should reveal more clues.

Does it Hibernate? If you disable Hibernate and program the Power button to Shut Down what is the difference between using the Start menu's Shut Down and pressing the Power button once?

This reveals if the button itself is bad. Then you'd cross the wires to see if it functions correctly.

Boot into BIOS setup to reset it to defaults after taking note of the SATA controller setting which must be replaced.
My System SpecsSystem Spec
19 Oct 2014   #13

Windows 7 Home Premium 32-Bit - Build 7600 SP1

When you start the Shutdown, do you ever see on the screen a notification that "Windows is waiting for X Program to close before Shutdown can complete" or something to that wording for a brief period before the screen goes blank? If so try to notice what program it is?
My System SpecsSystem Spec

19 Oct 2014   #14

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64

You could try enabling Verbose Status Messages.
It may help pinpoint where the problem is.

Enable Verbose or Highly Detailed Status Messages In Windows 7 | 8
My System SpecsSystem Spec
20 Oct 2014   #15

Windows 7 ultimate x64

@gregrocker An attempt to hibernate yields the same results as a normal shutdown and the screen turns off but all of the lights and the fan remain on. When the power button is programmed to shutdown the computer on press it brings these same results. I reset the BIOS to default although I could not find a SATA controller setting. It may be noteworthy that I have a HP UEFI computer with an Insyde F.13 BIOS version. I have read online that any advanced settings are locked from the user.

@bigmck No, I have seen this occasionally if I had a program running when I shutdown but the screen quickly closed and I do not usually see it.

@DavidE I enabled the Verbose Status messages like you suggested and I can see the difference, but most of the messages scroll by rather quickly and they all seem to be normal. What exactly should I be looking for in them?

One more thing I noticed as i reinstalled Windows 1 more time in the hopes that it might resolve the problem is that before the graphics driver is installed, even the screen will not turn off when I attempt to shutdown. It just freezes on "Shutting down..." Would this suggest a missing driver at all?
My System SpecsSystem Spec
20 Oct 2014   #16

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64

I was wondering/hoping if the verbose messages might show you where the shutdown process hung.
As all the messages scroll quickly, that's normal, it shows the "shutdown steps" process ok.
If you can tell me the last message you see, I'll do some testing and see what if anything I see after your last message.
Maybe it hangs before displaying the next message for you...

From what you said about the graphics driver, I wonder if that is the issue...
Look in Device Manager and see if there are any errors.
Did Windows install a graphics driver, did you install one, did Windows Update install a newer driver ... ?

What real-time security programs do you use ?
Anti-Virus, Anti-Malware, etc.
My System SpecsSystem Spec
20 Oct 2014   #17


In addition please boot into BIOS setup and show us pictures of each tab's Settings.

Have you done a Clean Reinstall - Factory OEM Windows 7 on this HP yet?
My System SpecsSystem Spec
20 Oct 2014   #18

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64

Can you also put the model # of the laptop in your specs ?
You have an HP laptop that came with Win 8, does HP support Win 7 for your laptop model ?
In post #1 you stated
I went through various manufacturer's websites gathering the necessary drivers for it.
You installed Win 7 Ultimate, where did you get the W7 install media ?
Did you follow Greg's tutorial and download the official ISO and create media from that ?
My System SpecsSystem Spec

 Laptop will not shutdown

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