You need either a Windows installation disc or a system repair disc. If you don't have either you can create a system repair disc on another PC but it has to be on a Win 7. I think it has to be 64-bit too if that's what you have.
The boot priority may already be set to CD/DVD. Try and find out. If it doesn't boot the CD then you need to change that in BIOS. Hopefully you won't have to do that.
And the follow the rest of the Tutorial carefully as it involves making manual changes in the registry. Double check every step so you're sure you get everything right.
Thank you for the help
My sister has Win 7, 64 bit which is what I have as well.
Im going over Wednesday to create the disks
Until then . . .
Thank you
Mark
I read your posts one more time and I can't see you've mentioned what happens if you click OK at this prompt, and enter your current password and a new password. Have you tried that? Does it give you an error? Or don't you want to try that?
I've not seen the password reset screen at bootup before but unless someone can confirm it's legit I'd scan for malware from a boot disk first just to be sure: Troubleshooting Windows 7 Failure to Boot
If clean then try System Restore and Startup Repair from disk System Recovery Options. If necessary do the Password Reset.
Tookeri,
I found the index card I had written on the password for Windows password. http://www3.telus.net/m1000/password_windows_01.jpg
I entered that password and then a password Ive never used (truck2000) in the new password field. It didnt work.
I tried other older passwords I have used and that didnt work either.
My question:
Will the system repair disc that I make erase my data?
Greg,
I will try your suggestion later today. Thanks
No. The disc can only be used to boot from. And when you do that you'll get options for what you want to do. So it's up to the user to decide how to use it. Just follow every step in the tutorial carefully.
But as I've said before, I'm not sure if this will work. It's a little gambling. If your computer was working before and this suddenly happened without you ever enabling password expiration, then there's a risk that malware is involved.
I did both options - malwarebytes and Windows Defender Offline - that was on the link that Greg posted)
Malwarebytes didnt work.
My usb was recognised when I used defender offline but it didnt work.1. If possible unplug all other HD's while checking all cable connections. Boot into BIOS setup by tapping the key given for this on first boot screen, check that Windows 7 HD is detected and set to boot first (after CD/DVD drive).
2. Try booting into Safe Mode with Networking to install, update and run a full scan with Malwarebytes.
3. If Safe Mode is not working, download, burn to CD or write to flash stick, boot the disk and run a full scan with Windows Defender Offline. If it fails try one of these FREE Bootable AntiVirus Rescue CDs burned to CD using Windows Image Burner or ImgBurn. You can also move the HD to another PC to scan it with Malwarebyte
Thank you for the continued help.
Ill try the system repair disk when I get it from my sister
Try another bootable AV from the list til one works. You need to know.
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