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Windows 7: Comp started freezing, but not crashing. No error message.

25 Oct 2014   #1

Windows 7 Home Premium 64 Bit
Comp started freezing, but not crashing. No error message.

Initial problem was noticed while playing a game of League of Legends. I had played a game previously that ran perfectly, then played another and the game would freeze and unfreeze without crashing. The computer didn't go to sleep, nor did I download or install anything since the start up. I restarted my computer, but the problem persisted outside of games. I ran AVG Free (fully updated, full scan, nothing found) and also downloaded and ran Malwarebytes after some difficulty since it froze/unfroze repeatedly. MWB found and removed 24 files, I restarted comp, reran both scans and go zero findings. The problem persisted, but I haven't gotten any error messages. Restarting my comp also sometimes results in things like networking not loading up properly. I was worried it was a hardware issue, but starting in Safe Mode with Networking runs fine. Reading through your forums I realized you'd prob want me to download/run SF Diag. It was difficult since I tried running it outside of Safe Mode to capture any errors, and it kept freezing while I attempted to do so. Results are posted. Any/all help you can provide is greatly appreciated.

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My System SpecsSystem Spec
25 Oct 2014   #2
Microsoft MVP


My System SpecsSystem Spec
25 Oct 2014   #3

Windows 7 Home Premium 64 Bit

1. Didn't check, nothing indicates this is needed.
2. Can't check right now.
3. Laptop, no cabling to check.
4. Temps are all good.
5. Malware removed via Malwarebytes
6. Ran AVG, no errors.
7. Unselected everything
8. No Solutions Queued
9. Holding off on a System Restore.
10. Windows Update is on and up to date.
11. Display drivers are up to date.
12. ProcMon... So much data, not sure what I'm looking for.
13. Ran SFC. It popped up a msdos window that ran something, then closed. No messages popped up.
14. Skipped
15. Event Viewer has tons of errors, will have to spend some time to sort through them.
16. PerformanceLog, having trouble loading this outside of safe mode.
17. Action Center, having trouble loading this outside of safe mode.
18. Holding off on a repair install.
19. Holding off on Reinstall.

Went through most of the checklist but still having problems.
My System SpecsSystem Spec

25 Oct 2014   #4

Windows 7 Home Premium 64 Bit

I have been over the troubleshooting steps several times, tried uninstalling a few programs that I recently installed or updated, nothing is helping. My computer is virtually deadlined in Normal Mode. I'm writing from my iPad because my PC is so bad.
My System SpecsSystem Spec
25 Oct 2014   #5
Microsoft MVP


Why do you think the HD is not at issue? I'd at least check the SMART data by installing CrystalDiskInfo - Software - Crystal Dew World

Don't say you've been over the steps and then skip the first two. These are critical with an issue as pronounced as you have.

If you're running bloated AVG AV which no one recommends here, then I'd uninstall it including using the special tool required for such bloatware, then try lightweight MSE or Panda free to see the difference.

Mostly the way you cavalierly disregard these steps tells me you think you know better so I doubt you'll get it fixed without a change of attitude. If not I would take it to a shop.

The absolute best way to approach this is to use it as the opportunity to do the one great Clean Reinstall - Factory OEM Windows 7 (same for retail) following the steps which compile everything that works best in tens of thousands of installs we've helped with here, then capture a backup image so you never have to do it again.
My System SpecsSystem Spec
25 Oct 2014   #6

Windows 7 Home Premium 64 Bit

If it were a HD issue, starting in Safe Mode still utilizes the HD. The issue isn't present in Safe Mode, which is why I made the statement. I'll check it though. As far as the RAM test, I don't have the required items to check it, if I did, I would. Your post comes off as quite rude considering I went through a lot of the steps and posted a SF Diag that you haven't addressed at all. I appreciate the help from this forum, but you seem completely disinterested in helping and make rude statements about my attitude when all im attempting is to work with you.
My System SpecsSystem Spec
25 Oct 2014   #7
Microsoft MVP


What do you need to test your RAM? A CD?

I'd also install, decline trial, update and run a full scan with SUPERAntiSpyware - Downloads. While it's running check Control Panel>Programs and Features to see if anything you didn't install is there and uninstall it. Then check your Browser Add-On's to make sure nothing has lodged there except Flash, a Reader and possibly Silverlight.

I asked someone to read your SFDiag.
My System SpecsSystem Spec
25 Oct 2014   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

The most frequent error in the event log is ....
  Log Name: System
  Source: atapi
  Date: 2014-07-10T14:07:34.473
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: iJefe-PC
The driver detected a controller error on \Device\Ide\IdePort0.
The device connected in port 0 is the Intel SSD.

Make it sure that the SSD is running with the latest firmware. How to Upgrade Intel SSD Firmware | - Storage Reviews

Also apply the SSD in another unused port on the motherboard. If possible apply a new SATA cable. See how it goes. Let us know.
My System SpecsSystem Spec
25 Oct 2014   #9

Windows 7 Home Premium 64 Bit

I ran Intel's HD Diagnostic per the Troubleshooting page. It says my firmware is up to date with the latest firmware of that release of the Diagnostic Tool. Ran a full Diagnostic Scan and found no errors. Ran the Optimizer and it says my drive is optimized. I cannot change ports or SATA cables because it's a laptop. Not sure if there's anything I missed there, but I'm open to try if there is. I went out to the store and got some blank CDs so I can run the Memtest.
My System SpecsSystem Spec
25 Oct 2014   #10
Microsoft MVP


Did you try running MSE or Panda free in place of the AVG bloatware which often causes problems like this? I asked you about this earlier and even gave you the special tool required to uninstall grossly bloated AV's like AVG. But you didn't reply.

Is pointing this out to you "rude?"
My System SpecsSystem Spec

 Comp started freezing, but not crashing. No error message.

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