Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: "Switch User" results in black screen

25 Oct 2014   #1

"Switch User" results in black screen

I'm running a generic Acer laptop, Windows 7 home premium, Fresh Install about 6 months ago. I am now working from home and had to create a "work" profile (call it profile-2), I just created a secondary profile, and named it "work", there is nothing really special about it other than I had to install some proprietary software in order to access the company website, along with modifying a few settings to allow access through firewall, UAC, etc...(however, this software/settings will work for all profiles, it is not profile specific). Now If I am in my "normal" profile (profile-1), and I go to Start>> Switch User, the pc pauses that profile, and gives me the screen with all the user profiles. However, if I am in profile-2, and Start>>Switch User, it results in a black screen, which requires me to hold power button and do a hard shut-down, and restart, also clicking shutdown from profile-2 ends the same way, stuck on black screen requiring hard-shutdown.

It only happens when in profile-2, profile-1 works perfect in every way Windows can. I know it has something to do with the company software/settings, and that might require me to access the company help desk, but that is such a pain, and I figure I'm not the first person to have this problem, so I thought I would give you guys a shot at solving it first. So if anyone has any ideas, or if you need more information please let me know.

Thanks in advance.

My System SpecsSystem Spec
26 Oct 2014   #2
Microsoft MVP


Can you Log Off and Log back onto any other profile with no problem? That may need to suffice.

Check for infection, spyware, System File Integrity, try another AV to compare (frequent solution), establish a Clean Boot for all Users, cull logs to resolve repeat errors and the other Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
26 Oct 2014   #3


Yes, when in the other profile, I click switch user, two minutes later, I'm in the other profile. But from this profile, it just goes to black screen.
My System SpecsSystem Spec


 "Switch User" results in black screen

Thread Tools

Similar help and support threads
Thread Forum
How to switch users at login screen when "Switch User" is missing
Hello, I've searched the forum and could not find an answer to this problem. I have a Windows 7 Enterprise machine where at the login screen the "Switch User" button is missing and so I am unable to clear the last user. Just about all the results I got back on this topic was how to...
General Discussion
Windows 7 going to "Switch user" screen by itself
My PC: Acer Windows 7 Pro 64-bit Lately when I leave my pc alone for awhile, the screen turns off in 15 min's, which is the setting I chose. However, when I press any key, or click the mouse to turn back on the screen, I'm taken to the "Switch user" screen with my user ID and those of...
General Discussion
Windows welcome screen only showing "Switch User"
Normally when logging on, the welcome screen shows Dell Icon and My Name which I click to log on. Then, "Switch User" under that. Now I am only getting "Switch User" and when I click "Switch User" nothing happens. Can't log in. Any advise would be greatly appreciated. (I am posting from a...
General Discussion
New Computer - "Black Screen" - Fan "Ramps Up"
Hello All, I just received a brand new computer a few days ago from CyberPower PC. I've attached the specs below. That being said, I noticed a problem when I was "in a game" and within an hr, the fan revved up, and the computer shut down to black screen (monitor read "no input"). Thinking...
General Discussion
Created admin User but can see on 'Switch User" cntrl/alt/del
Hello Interestingly on boot up I see "another user" but the picture is blank, with a frame around it (I can see through it to the boot wallpaper that I have changed to prove) .. Who is another user? Please help as I have been on the 2 days now:o
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:22.
Twitter Facebook