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Windows 7: Computer only boots to "Advanced Boot Options" then freezes

27 Oct 2014   #1

Windows 7 Home Premium
Computer only boots to "Advanced Boot Options" then freezes


My computer is an HP dv7 laptop with Windows 7 Home Premium. When I turn the computer on, it only opens to the "Advanced Boot Options", but it does not respond to the keyboard, such as directional arrows and "Enter". On starting up I can hold down the F8 key and get the first BIOS page, but the same problem is there of not being able to effect any change with keyboard.

Prior to this problem developing, I had started my computer, and it went to the password sign in page as normal, but it indicated that I was "locked out" or something to that effect. The fingerprint reader light was blinking, but I've never set it up for that (I didn't know it had such a facility). I did a restart and the normal sign-in screen was there, so I signed in and updated my AVG Anti Virus 2014. I then I opened the Google Images search page, and it was from that point on that things got "weird", because the screen became greatly magnified. Perhaps I had inadvertently clicked on some option. Not being able to use the computer with the great magnification setting, I then did a restart, which brought me to the "Advanced Boot Options" page without any keyboard access.

I have tried removing the battery and then removing the BIOS battery, which only resulted in a page appearing which stated that the BIOS had to be reset. I was able to press "Enter" to make that happen, but then the "Advanced Boot Options" screen appeared again, with disabled keyboard. I have no Recovery disk. I did get it to boot up once to the sign-in screen, but the keyboard was still not responding, so I could not enter my password. The cursor was working via the touchpad that time. Upon restart, the "Advanced Boot Option" page returned, and no keyboard response.

What is the problem, and what is the solution?

I would greatly appreciate assistance with this.

Kind regards,


My System SpecsSystem Spec
27 Oct 2014   #2

Win7 SP1 + Ultimate 64 bit

What happened before this? did you drop something on the Keyboard? has it been wet?
Can you not get into the HP boot menu? not the BIOS but there should be a boot menu
which HP puts on these laptops. I think you can gain access to it by hitting F5 at boot start.
My System SpecsSystem Spec
27 Oct 2014   #3


Is this the original HP Factory install which is the worst possible install of Win7 one can have, with the worst load of bloatware in the industry along with duplicate utilities that interfere with better versions built into Win7? If so you're overdue for a Clean Reinstall - Factory OEM Windows 7 which will result in a perfect install if you stick with the steps.

On top of that installing AVG bloatware is never a good thing. If you can get into Safe Mode you may resolve some problems by replacing it with a lightweight AV like MSE or Panda free. I'd also immediately disable everything in msconfig>Startup and >Services (after Hiding All MS Services) to start getting some control over the monstrous HP bloatware. You'll need to uninstall the HP Wireless manager in Control Panel, then reconnect using Win7's superior wireless manager in System Tray.

No tech enthusiast would run an HP Factory Install.
My System SpecsSystem Spec

27 Oct 2014   #4

Windows 7 Home Premium


Thank you for your response. I have not dropped anything on the keyboard, nor has it been wet. Regarding the "boot menu", pressing F5 upon boot-up has no effect. If I hold down the "esc" key upon start-up (not F8 as stated in my original post), I go into the "Windows Boot Manager", which has an option of going into a "Tools" menu by pressing "TAB". However, as the keyboard is not responding, nothing can be effected. Is that the "boot menu" that you were referring to?

My System SpecsSystem Spec
27 Oct 2014   #5


Can you boot via ESC into HP Diagnostics to test hardware.

If not try booting disk to do the repairs in Troubleshooting Failure to Start steps below.

In step 6 it provides fisk and shows how to rescue files. You can then try triggering F11 Recovery to choose Minimal Recovery or do the comparable Clean Reinstall
My System SpecsSystem Spec
27 Oct 2014   #6

Windows 7 Home Premium

Hello gregrocker,

Thanks for the feedback. No, I cannot boot into HP Diagnostics via ESC. Both of the two screens I can access, being "Windows Boot Manager" and "Advanced Boot Options" are frozen, in that keyboard is not responding, so I cannot select choices and "Enter" them. You have written,

"try booting disk to do the repairs in Troubleshooting Failure"

I assume you are referring to some on-board option upon booting up my computer, but I have no options available to me, because my keyboard is not working.

I appreciate what you are communicating about the factory installation version of Windows 7, but that is not my priority at present. Given the present state of my computer, is it possible to boot from some kind of CD repair disk or USB flash drive? If so, how would that work, considering that my optical reader won't open, because the computer is not operating normally. I notice a small hole in the outside of the CD/DVD tray, is that to insert a wire or tool in order to open the tray? Or, will the computer boot up from a USB device? But if my keyboard still doesn't work, I wouldn't be able make selections.

My System SpecsSystem Spec
27 Oct 2014   #7


Then how can you hold the F8 key to get first BIOS page? It seems you may have some keyboard function. Do you see the option for Safe Mode? How about if you plug in a USB keyboard?

You may need to disassemble the laptop to get to the keyboard to see if the ribbon has come unplugged, or replace the keyboard. But there is real risk in disassembling a laptop even if you can find an online video for your model.

So I think before I do that it would be better to boot Partition Wizard or the HD maker's Hard Drive Diagnostic Procedure bootable CD scan which will autostart itself to wipe the HD. This in turn will force the Win7 installer to start so you can try reinstalling to see if that gives you back functions. If keyboard works in boot mode then the reinstall may restore it's use. If neither then you can work on replacing the keyboard.

Another disk that can boot itself is Paragon Rescue Kit Free Edition 11.0 Free CD to rescue files if needed.

A paper clip will open the disk drive but why won't it open as usual under power? If you need USB version HD diagnostics or Partition Wizard there is a way to do that.
My System SpecsSystem Spec
28 Oct 2014   #8

Windows 7 Home Premium

Yes, gregrocker, the "esc" key works, by holding it down during start-up, to bring me to the "Windows Boot Manager" screen, and if I let it go, then the screen changes to "Advanced Boot Options". If I don't press any key, the computer most likely boots straight to "Advanced Boot Options", but if it opens the "Windows Boot Manager" screen, I can advance it to "Advanced Boot Options" by pressing F8. Yes, "Safe Mode" is listed on the "ABO" page, but the arrow keys will not work to move the highlight from "Repair Your Computer".

Are you saying that if I put some kind of repair or recovery disk (or USB stick) in the computer, it will boot from that? I just put in an AVG Rescue & Installation Disk (the "open tray" button is working when the computer is on), but there was no response from my computer. I then restarted it with the CD still in the computer, but there was no difference to the problem (no response to the disc).

Curiously, when the "Advanced Boot Options" screen is showing, if I press F1, F8, F12 or delete, then a little LED on the "caps lock" key will light up, and pressing any of those keys again will turn it off!

I shall try another keyboard, but that doesn't answer the question why the computer will only boot up to those two screens mentioned above. The problem with booting up must also be connected to the directional arrows and the "enter" keys not working. As I have mentioned, the computer did boot once to the log-in page, but I couldn't type in the password, even though the touchpad was working. But I haven't seen that log-in screen for some time now.

I think I'll see if I can find somebody who can work on the Hard Drive. As a worst-case scenario, I can always buy a new HD, and then do an new installation of Windows 7, being mindful of your advice re "bloatware"


My System SpecsSystem Spec
28 Oct 2014   #9


I specified the few disk I know will normally self-boot.

I didn't say the HD is suspect, so i don't know why you want someone to "work on it." You'll know if the OS is involved if after wiping the HD with a self-booting disk it corrects the problem when it autostarts the Win7 DVD to do a decent install.

I know you were quick to dismiss it but you can't really downplay having the worst possible install of Win7, especially when you can cut to the chase to soon end up with the best possible install while seeing if it solves your problem.
My System SpecsSystem Spec
28 Oct 2014   #10

Windows 7 Home Premium


I will endeavour to get those discs you have recommended, and see if they will boot up. I've just tried various boot and repair disks that were lying around, but they didn't boot. I haven't entirely dismissed the idea of the Window 7 installation that you recommend, but rather it seems to involve downloading a lot of data, and my wireless connection out here in what you would refer to as the "boondocks" is very slow, so I would have to go somewhere that I can have a fast internet connection (unless I could score a CD or DVD with the Windows 7 OS on it.

The best plan now is to get the boot discs that you have recommended.

My System SpecsSystem Spec

 Computer only boots to "Advanced Boot Options" then freezes

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