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#1
Computer only boots to "Advanced Boot Options" then freezes
Hello,
My computer is an HP dv7 laptop with Windows 7 Home Premium. When I turn the computer on, it only opens to the "Advanced Boot Options", but it does not respond to the keyboard, such as directional arrows and "Enter". On starting up I can hold down the F8 key and get the first BIOS page, but the same problem is there of not being able to effect any change with keyboard.
Prior to this problem developing, I had started my computer, and it went to the password sign in page as normal, but it indicated that I was "locked out" or something to that effect. The fingerprint reader light was blinking, but I've never set it up for that (I didn't know it had such a facility). I did a restart and the normal sign-in screen was there, so I signed in and updated my AVG Anti Virus 2014. I then I opened the Google Images search page, and it was from that point on that things got "weird", because the screen became greatly magnified. Perhaps I had inadvertently clicked on some option. Not being able to use the computer with the great magnification setting, I then did a restart, which brought me to the "Advanced Boot Options" page without any keyboard access.
I have tried removing the battery and then removing the BIOS battery, which only resulted in a page appearing which stated that the BIOS had to be reset. I was able to press "Enter" to make that happen, but then the "Advanced Boot Options" screen appeared again, with disabled keyboard. I have no Recovery disk. I did get it to boot up once to the sign-in screen, but the keyboard was still not responding, so I could not enter my password. The cursor was working via the touchpad that time. Upon restart, the "Advanced Boot Option" page returned, and no keyboard response.
What is the problem, and what is the solution?
I would greatly appreciate assistance with this.
Kind regards,
Krisby