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Windows 7: Non-booting Win 7; need version and serial key.

29 Oct 2014   #1

Windows 7, Windows 8
Non-booting Win 7; need version and serial key.

Hello, I just joined.

We have an office Dell Inspiron N5010 with Windows 7 that doesn't boot. I booted from a Ubuntu DVD and copied some of the important files, but Ubuntu shows only two of the four partitions; the other two it seems have become corrupted.

I have the Service Tag and the Express Service Code of the laptop.

What I want to find out is the Windows 7 version - whether it is Professional or Home Premium, and also whether it is x32 or x64. No one in the office knows this; all they know is that it is a Dell laptop and it runs Windows 7. I"ll also need the serial key, which I'll use later. Is it possible to do this by booting from the Ubuntu DVD? Once I come to know about this, I'll format and reinstall Windows. I already have my own Win 7 DVD; whether it can be used to install Windows in the office laptop is a different matter, as my version might be different.


My System SpecsSystem Spec
29 Oct 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1

Some where their should be a Microsoft COA sticker on the computer. That will tell you the version of Windows was installed and can be used to do a clean install. Sometime the COA sticker is in the battery compartment.
My System SpecsSystem Spec
29 Oct 2014   #3


Everything needed is here to get and keep a perfect Clean Reinstall - Factory OEM Windows 7.

The exception might be if this is activated by a volume license key for the company. This would need to be handled by your IT dept. If not then the PC should have the COA sticker which needs to have a readable Product Key.

Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec

29 Oct 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1

You have a folder called "Program Files (x86)" in the root of win7 partition? If so... you have win7 x64.
Your current win7 version is in registry in key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion with name EditionID or ProductName.

But you have to load file \windows\system32\config\system in regedit and bind to key HKEY_LOCAL_MACHINE\mysoft to see it
Load or Unload Registry Hives
Browse in regedit to HKEY_LOCAL_MACHINE\mysoft\Microsoft\Windows NT\CurrentVersion afterwards
My System SpecsSystem Spec
30 Oct 2014   #5

Windows 7, Windows 8

There is no sticker on the laptop. I also removed the battery; it has a whole lot of numbers but nothing worthwhile.

Even after booting from the Ubuntu DVD, the first two partitions, C: containing Win 7, and D:, don't show up. I think the partitions have got damaged; the message that Ubuntu gives is something like "returned with a non-zero status". I searched for a solution on the net, and tried running all those sudo commands of ntfs, but nothing happened. I also booted from Kaspersky Rescue Disk, but tried running its registry manager, but again, nothing happened. I think the partition containing Win 7 has got damaged, so nothing other than a format and reinstall will work.

On Monday, we will contact the Dell shop from where we bought this computer, and ask them about the Windows version and license key.

Thanks for all the replies you've given.
My System SpecsSystem Spec
30 Oct 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1

My System SpecsSystem Spec
30 Oct 2014   #7


Why are you trying to repair a Windows operating system with Linux tools? The correct steps to try to repair unbootable Win7 are here and include everything possible that can be done for Troubleshooting Windows 7 Failure to Start.

The shop needs to explain why they installed Win7 without providing the COA sticker to prove it's Genuine. They are not allowed to resell or transfer MS software without such a sticker provided. If they refuse then contact MS Customer Service to file a case for possible piracy which may earn you a free copy if you cooperate with their investigation. If the shop charged you for an OS which you are not able to reinstall then they have also committed a theft under the law.
My System SpecsSystem Spec
30 Oct 2014   #8

Windows 7, Windows 8

This is what I did earlier: Since the laptop was not booting, I thought that I would boot from Linux and get all the data we need out of it. I didn't think of the Win 7 DVD I have because I thought that is for format - reinstall. I did boot from it and did try some option, but it gave an error message.

Then I downloaded Puppy Linux, which is small sized download. I booted from it, and it showed me three of the four partitions, including the Windows partition (C:\), and I got some data out at that time. Then I used another DVD, I don't remember the name right now, but it is used for such recovery, and booting from this DVD showed only two partitions, the first two were not accessible.

Then I booted from Ubuntu, and again it shows the first two as not accessible. So I decided to format - reinstall using thw Windows DVD.

On Monday, I'll boot from the Windows 7 DVD and try the repair option.
My System SpecsSystem Spec
30 Oct 2014   #9


Try with the Win7 DVD to Copy & Paste - in Windows Recovery Console

How are you going to reinstall without a Product Key? What did the shop tell you about why they illegally sold you Win7 on the PC without a COA sticker with Product Key?

If you have a Product key then follow Clean Reinstall - Factory OEM Windows 7
if you want a perfect install.
My System SpecsSystem Spec
31 Oct 2014   #10
Layback Bear

Windows 7 Pro. 64/SP-1

BhargavJ you either do have a product key or you don't have a product key.
Which is it?

If you do have a product key which operating system is it for?

Please answer Gregs question.

How are you going to reinstall without a Product Key? What did the shop tell you about why they illegally sold you Windows 7 on the PC without a COA sticker with Product Key?
We are here to help but we don't play games well.
We need replies to our question.
We need to know what you are doing to solve your porblem.
We need to know why instructions are not followed.

You don't have to follow instruction. If you could please explain the reason you don't we might be able to find another method that might help.
My System SpecsSystem Spec

 Non-booting Win 7; need version and serial key.

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