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Windows 7: Windows 7 freezes and crashes after windows update

11 Nov 2014   #1

Windows 7 Home Premium 64bit
Windows 7 freezes and crashes after windows update


After some windows updates, my computer suddenly starts freezing and crashing. I have run hardesk and memory diagnoses but it has not found any error. I have run scandesk and it does find few corrupt files but it says it cannot fix them

I have tried reinstalling/restoring windows twice but this starts happening after a week or so again. This only happens after windows update. If I disable all services from msconfig, then the system is stable but if I enable either of windows update or firewall, the computer starts crashing

I have tried running the microsoft troubleshooter but my laptop crashes in the mid of the troubleshoot. I have tried scandesk and everything on microsoft support page but nothing seems to work

I am out of ideas how to fix this. I have tried running memory and hardesk tools but it did not find any error. Should I check hard desk or rams or is there any other method I can try. Please help


My System SpecsSystem Spec
11 Nov 2014   #2

Microsoft Community Contributor Award Recipient


Hello arifshah and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide that my help you. I'd suggest not skipping any steps.

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec

 Windows 7 freezes and crashes after windows update

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