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Windows 7: New user created automatically with each restart

11 Nov 2014   #1

Windows 7 Ultimate 32bit
New user created automatically with each restart

I am facing this peculiar problem since last 4/5 days. Whenever I log into windows, a new user "wobrsqqw" gets created which is of the type "Standard User". From the control panel, it can be easily deleted. But, if I restart again, as soon as I get into windows, the same user gets created again. Once, I renamed it and restarted and surprisingly no new user got created. As soon as I deleted it and restarted again, again it got created. What might be the possible reason behind this? Thanks in advance.

My System SpecsSystem Spec
11 Nov 2014   #2

Windows 10 Pro X64

Sounds like some kind of malware to me. Try running a full scan with your anti-virus software.
Download, install and run Malware Bytes Anti Malware (free version) and do a full scan.

Let them fix whatever they find. See if that helps.

Also run msconfig and check the Startup tab to see if there is anything starting there that looks suspecious or unusual.

Windows key + R, type msconfig and press Enter.
My System SpecsSystem Spec
11 Nov 2014   #3


The only time this happens legitimately is if Windows Update needs a way to update your account to get past your password, or if an imaging or backup program has similar need. Are any of these the case?

Let us know what the scans find.
My System SpecsSystem Spec

12 Nov 2014   #4

Windows 7 Ultimate 32bit

Thanks for your responses.
Ztruker, I also suspected it to be some malware. But a full scan with the antivirus did not reveal anything significant. I also downloaded and installed Malware Bytes Anti Malware and did a full scan. It too, did not find anything. I also checked the Startup tab of System Config. I am attaching screen shots of it.

gregrocker, no imaging or backup program as per my knowledge was getting executed during all this while. Is there a way to check them out?

Attached Images
New user created automatically with each restart-startup1.jpg New user created automatically with each restart-startup2.jpg 
My System SpecsSystem Spec
12 Nov 2014   #5

Windows 10 Pro

Can you also post a screenshot of task scheduler?

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images


Download DDS:

Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:

Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip

My System SpecsSystem Spec
12 Nov 2014   #6


You can uncheck all of those except Eset. Then test your touchpad to see if you have all the functions you want, e.g. scrolling.
My System SpecsSystem Spec
13 Nov 2014   #7

Windows 7 Ultimate 32bit

andrew129260, as per your suggestion I am attaching the log files.

Attached Files
File Type: txt Scan_2014-11-13-22-40.txt (29.6 KB, 4 views)
File Type: txt dds.txt (14.7 KB, 5 views)
File Type: txt attach.txt (12.0 KB, 5 views)
My System SpecsSystem Spec
13 Nov 2014   #8

Windows 7 Ultimate 32bit

gregrocker, I unchecked all of those, except Eset. Touchpad lost its scrolling functionality. Next, I unchecked Eset too. But even then, result was the same - the user got created perfectly each time.
My System SpecsSystem Spec
13 Nov 2014   #9


You can re-enable the touchpad software then if you want scrolling.

Continue working through the Troubleshooting Steps for Windows 7
while you work with Andrew .
My System SpecsSystem Spec
13 Nov 2014   #10

Windows 7 Ultimate 32bit

Ok Greg, I will see if the guidelines given in the troubleshooting steps page help. Thanks.
My System SpecsSystem Spec

 New user created automatically with each restart

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