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#1
Microsoft account password
I am a 87 year old who had his first computer, a Commodore 64, in the early eighties and have enjoyed computers ever since, currently using WIndows 7.
Having just bought a smart 'phone, I find that I'm unable to buy apps for it unless I remember my Windows Live account password. The problem is that I must have chosen a password many years ago which I have never had to use and have therefore forgotten.
So the problem is resetting a forgotten password.
I spent literally hours yesterday complying and answering the same questions again and again, giving my second Email address, date of birth and location, mother's maiden name and the subject of my latest private Email,only to arrive back at the original log-on window. Microsoft once sent a temp. password for me to enter, which did not work.
The password reset file I made in a flash drive was a .psw file which crashed Word 2007, and didn't work.
It is obvious that many people have had the same problem with Microsoft.
Can anyone help?