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Windows 7: Windows 7 pro stalls when installing new programs but not updates

02 Dec 2014   #1
naturalp

windows 7 pro 64 bit
 
 
Windows 7 pro stalls when installing new programs but not updates

Sorry the title is wrong - Windows does not stall, the applications I try to install do..

Most programs I download just unpack, say they are installing and freeze...
I have followed the microsoft procedures for problems and all my updates are up to date. Run sfc / scannow and the results are attached. Do you need any more info? Any help much appreciated.




Attached Files
File Type: txt sfcdetails.txt (135.5 KB, 2 views)
My System SpecsSystem Spec
.
02 Dec 2014   #2
naturalp

windows 7 pro 64 bit
 
 

Hi - I have some idea what to do.. I know I have to replace some corrupt dlls but can't find them anywhere.. if someone can just point me in the right direction that would be great..
My System SpecsSystem Spec
02 Dec 2014   #3
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums ... Try a Repair and Install ... The Tutorial below will help you achieve this ....


Repair Install
My System SpecsSystem Spec
.

02 Dec 2014   #4
naturalp

windows 7 pro 64 bit
 
 

Hi Maxi.. I've seen the repair in and install option and it really really worries me so I just thought perhaps I would use the manual method of replacing the corrupt files. I really don't want my computer to stop working... I am not sure if my windows disk has sp1 but assume it must have .... but the product key for Dell is not on the disk.. I think I had to phone up for it..so that's another worry...
My System SpecsSystem Spec
02 Dec 2014   #5
naturalp

windows 7 pro 64 bit
 
 

Ok so I have the windows operating system dvd and it says its a dell disk and I have the microsoft coa too.. and a piece of paper with some numbers on it hand written by me which maybe or maybe not the product key... I am still worried..I won't be able to get help when I'm reinstalling.. errrkkkk
My System SpecsSystem Spec
02 Dec 2014   #6
maxie

windows 7 home 64bit
 
 

Maybe this Tutorial will help you ...


Extract Files from Windows 7 Installation DVD
My System SpecsSystem Spec
02 Dec 2014   #7
naturalp

windows 7 pro 64 bit
 
 
Looks good!

Thank you , that is just what I needed I think. I will do this on Thursday (I have some important work to do today and tomorrow ) and update you on what happens. I have printed the relevant instruction page off..
My System SpecsSystem Spec
02 Dec 2014   #8
maxie

windows 7 home 64bit
 
 

The Product COA Key contains 25 Characters ... If you have that you have nothing to fear ... If need be you could do a Repair Install or if that does not work a Clean Install ....


Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
02 Dec 2014   #9
gregrocker

 

The installation media is provided in both tutorials Maxie provided for either the Repair or Clean Reinstall.

If this Dell came with preinstalled Win7 then the COA sticker should be on the case or under the battery. Or do you have a retail copy that you activated yourself? If so then that key can be retrieved using the keyfinder in the Reinstall tutorial. I would use two to double confirm the key: Belarc from tutorial and Speccy - Advanced System Information Tool - Windows 7 Help Forums.

You can also first try the steps for replacing the damaged System Files given in SFC /SCANNOW Command. Then if not the next step is a Repair Install if you are satisfied with the install you have. Otherwise the Reinstall tutorial gives you the chance to have a perfect install as long as you stick with the steps, tools and methods in tutorial.
My System SpecsSystem Spec
07 Dec 2014   #10
naturalp

windows 7 pro 64 bit
 
 

Started the re-install or 'upgrade' of windows 7 just now and ran it in campatability mode and picked the box that says Windows vista service pack 2 but after going through the downloading updates it said I can't install windows 7 over windows 7! help.. will try again now but any suggestions...

Just realised that the windows 7 pro I have came on a disk with sp1 which means I can't uninstall it so what do I do please??? Tried to uninstall via command prompt - of course it won't.. oh dear.. help please ? - why are things never simple?
My System SpecsSystem Spec
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 Windows 7 pro stalls when installing new programs but not updates




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