Flashing log-in screen, LogonUI.exe

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  1. Posts : 9
    Windows 7 64 Ent
       #31
      My Computer


  2. Posts : 15
    Windows 7 Ultimate x64
       #32

    SonicClang said:
    We found a temp fix. In BitDefender, if you exclude both:
    C:\Windows\system32\LogonUI.exe as a process
    C:\Windows\system32\USER32.dll as a file

    When the policy updates it should be fixed.

    After restarting user computers, they no longer have the problem.
    How do you start up and do that with Bitdefender on windows safe mode, since its the only thing that we can use?
      My Computer


  3. Posts : 1,049
    Windows 7 Pro 32
       #33

    I noticed another thing, most of you have ASUS computer. There was a similar incident a few years ago with DELL computers which turned out to be a program called "FastAccess". Look in Windows error reporting logs for a "Faulting module" to try and determine the root cause, example: Fast access error? - Productivity Software Forum - Software & Operating Systems - Dell Community
      My Computer


  4. Posts : 8
    Windows 8.1
       #34

    StormofThunder said:
    SonicClang said:
    We found a temp fix. In BitDefender, if you exclude both:
    C:\Windows\system32\LogonUI.exe as a process
    C:\Windows\system32\USER32.dll as a file

    When the policy updates it should be fixed.

    After restarting user computers, they no longer have the problem.
    How do you start up and do that with Bitdefender on windows safe mode, since its the only thing that we can use?
    Run Windows 7 Startup Repair from the Windows 7 CD.
      My Computer


  5. Posts : 8
    Windows 8.1
       #35

    I checked out the link in jtmoney528's post and BitDefender is sending out an update to fix the issue.
      My Computer


  6. Posts : 15
    Windows 7 Ultimate x64
       #36

    SonicClang said:
    StormofThunder said:
    SonicClang said:
    We found a temp fix. In BitDefender, if you exclude both:
    C:\Windows\system32\LogonUI.exe as a process
    C:\Windows\system32\USER32.dll as a file

    When the policy updates it should be fixed.

    After restarting user computers, they no longer have the problem.
    How do you start up and do that with Bitdefender on windows safe mode, since its the only thing that we can use?
    Run Windows 7 Startup Repair from the Windows 7 CD.
    Don't have one, lost it ages ago, and I believe I can't create a other one if this is my only Windows PC. I can't recall, sorry, but can you do it if you have someone else's PC? I forgot about these worked as I haven't needed one in a long time.
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #37

    SonicClang said:
    I checked out the link in jtmoney528's post and BitDefender is sending out an update to fix the issue.
    Will we be able to apply the update while being in safe mode?
      My Computer


  8. Posts : 2
    windows 7 enterprise 64bit
       #38

    Okay, we got it a fix here.

    We disabled AVC and so far no issues
      My Computer


  9. Posts : 8
    Windows 8.1
       #39

    So I take it you're a home user? I don't know what to tell you on that one. I think your best bet is going to be to call BitDefender and have them help you since they're ones that hosed your computer.
      My Computer


  10. Posts : 9
    Windows 7 64 Ent
       #40

    phiquach said:
    Okay, we got it a fix here.

    We disabled AVC and so far no issues
    I also disabled AVC and it worked, I have re-enabled it after they posted up that the fix was out, now I am waiting for an end user to test it out.
      My Computer


 
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