User profile service service failed the log on


  1. Jacknjill
    Posts : 3
    Windows 7 Professional
       New #1

    User profile service service failed the log on


    When we try to access my daughters laptop, it loads her user icon and prompts for her password, when we enter it it says :

    The User Profile Service service failed the logon
    User profile cannot be loaded

    Can anyone help please ?
      My Computer
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  3. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #2

    Hello JacknJill, and welcome to Seven Forums.

    The tutorial below can help you to fix this user profile error. Please feel free to post any questions you may have about it. :)

    User Profile Service failed the logon. User profile cannot be loaded.
      My Computer
    Quote Quote

  4. Jacknjill
    Posts : 3
    Windows 7 Professional
    Thread Starter
       New #3

    I can't get the laptop to load Windows in safe mode, instructions said to press and hold F8 on restart and this worked once earlier but now will not work ???
      My Computer
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  6. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #4

    I find that tapping F8 non-stop at boot works better than trying to just press F8 within that very short time frame allowed to do so.

    You might also see if you may be able to use one of the other options to boot into Safe Mode.
      My Computer
    Quote Quote

  7. Jacknjill
    Posts : 3
    Windows 7 Professional
    Thread Starter
       New #5

    Thanks so much, that worked and we are back on now :)
      My Computer
    Quote Quote

  8. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #6

    Great news.
      My Computer
    Quote Quote

 

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