New
#1
Seems to be OK in Safe Mode but otherwise, constant crashes/freezing.
I'm not very computer savvy so please bear with me.
This is a problem that has been happening for about a week. I'll boot normally and while it takes a bit longer than before (hanging Welcome screen with the glowing circle), once I reach the desktop it seems to operate sluggishly but normally. Firefox takes about a minute to open its first window, then subsequent windows open normally.
After about 3 - 5 minutes, the computer eventually freezes and will not respond to any mouse clicks, either on the task bar or desktop icons. I cannot open any program, cannot launch the Task Manager, and any program I'm running freezes. I cannot shut it down so I have to unplug it and pop the battery. About a week ago, this behavior was infrequent. Now it is constant.
My anti-malware is Malwarebytes. My registry cleaner is CCleaner. My anti-virus is Bitdefender. I'm unable to run complete scans per above.
I performed a clean boot and the problems described persist. Windows informs me that my drivers are all up-to-date. I'm not sure what to do.
Thanks in advance for any help.
P.S. Firefox recently gave me an error I hadn't seen before: my profile was missing. I researched the error and created a new profile. This did not fix anything. I also received an error re. Windows Explorer but I can't remember what the error said as it appeared very quickly on my screen, then disappeared.