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Windows 7: Windows 7 stuck on Welcome after update

19 Dec 2014   #1
Zapp

Windows 7
 
 
Windows 7 stuck on Welcome after update

Last night, my computer automatically ran Windows Update when I turned it off.
Now, this morning, it doesn't get past the 'Welcome' message when booting up.

First, I tried to boot in safe mode and run system restore, but the oldest restore point did not fix the problem. It even made it worse, because now I cannot even boot into safe mode any more. It just stays stuck on a black screen with only the mouse cursor visible.

Then I tried to pres F8 and run system repair, but this also did nothing to help me.
Finally, I tried booting up from my windows disc and repairing, but also nothing. Also, I cannot do an upgrade from the disc. Only thing that is possible is a clean install, which I really don't want cause I'll lose all my preferences and installed programs.

What else can I do?


My System SpecsSystem Spec
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19 Dec 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Well; unfortunately; since you have already tried all the obvious ways of possibly returning the system to normal but nothing works; you may have no choice but to do a clean install of windows. I hope you have at the very least remembered to back up anything important you know you want/need to keep. It sounds to me like something either got corrupted in the windows update process or something else along those lines happened causing this to happen.
My System SpecsSystem Spec
19 Dec 2014   #3
Zapp

Windows 7
 
 

Yeah, I have the important things on backup, but it's still a drag to reconfigure everything.

I do have two harddrives in my computer. Isn't it possible to install windows on the other drive and then try to fix it from that install? What is it I can do then?
My System SpecsSystem Spec
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19 Dec 2014   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You can undo the system restore in "windows recovery environment" (repair your computer) by doing a system restore with name "undo system restore" (or something alike)
My System SpecsSystem Spec
19 Dec 2014   #5
gregrocker
Microsoft MVP

 

I'd also try another System Restore point to see if you can get it to complete from the disk's System Recovery Options.

Everything that possibly can be done to start Win7 is compiled here in Troubleshooting Windows 7 Failure to Start leading up to if necessary rescuiing your files to do a perfect Clean Reinstall Windows 7
My System SpecsSystem Spec
19 Dec 2014   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Zapp View Post
it doesn't get past the 'Welcome' message when booting up.
You mean the 'Welcome' message that appear AFTER logon? Actually that's the only welcome message I know btw.
My System SpecsSystem Spec
19 Dec 2014   #7
Pauly

Win7 Ultimate X64
 
 

Also remember that system restore from WinRE is not reversible, its a one way ticket, your restore from safe mode should be reversible though
My System SpecsSystem Spec
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 Windows 7 stuck on Welcome after update




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