My mom told me her desktop froze so she turned it off, when she turned it on the boot screen popped up? I'm not sure what this screen is, I'm just gonna guess and say it's it's some type of boot screen. heres a picture I took of the computer screen
What do I do to fix this? do i turn off the computer?
It is skipping the hard drive and attempting to boot into network boot further down the boot list.
If this is the HP then reboot And tap ESC key to try running Diagnostics to test hardware. But if hard drive is unavailable it will not run since the files are on bootable HP Utility partition.
Boot into BIOS Setup to see if hard drive is detected under Storage Listings. It should have a name or serial to google. If detected make sure its set first to boot under Boot Order.
If not detected check connection, replace cable to see if it can be detected. If not replace it and do Reinstall from tutorial under picture below which provides everything to get the best install one can have.
What would happen if I put In her system recovery disks? I turned off her desktop, turned it on and the same thing popped up. I turned it off then on and started pressing F11 and it never went to the recovery screen
Hitachi is the hard drive. What happens when it is selected first to boot?
Is there a Diagnostics choice on ESC Boot Menu? Was its partition previously deleted?
I asked you twice about running HP built-in bootable HD diagnostics via F12. You replied instead asking about F11 and Recovery disks which would have wiped out the install, but never replied to the actual question about F12 Diagnostics so you can know the condition of your hard drive and other hardware. Would you please reply to the question?
If HP Diagnostics or Utility partition will not run I would test it now with Hitachi Drive Fitness Test CD - download
There are complaints about this test, so if it won't run try Seagate Seatools ISO
burned to CD with Windows Image Burner.
If the hard drive passes the diagnostics, run a Disk Check, the other hardware tests and then work through the Troubleshooting Steps for Windows 7.
Last edited by gregrocker; 28 Dec 2014 at 00:23.
Last edited by crashhat; 28 Dec 2014 at 11:38.
I did a diagnostics (which is F11 on her desktop) and everything said passed. F12 is boot from lan or something like that.
So will it reboot normally now? Did you confirm the hard drive is set to boot first in BIOS setup?
If the problem is slow performance this may be due to the factory install or other corruption. The surest cure for this is to do a perfect Clean Reinstall Windows 7.
Short of that you can Clean Up Factory Bloatware which will mitigate the bloatware's ruin of the OS somewhat and optimize for best performance. I'd at least establish a Clean Boot (except for lightweight AV like MSE or Panda Cloud) and reboot to see how that lightens the load. You can wait to uninstall the programs not used as long as they're not all starting with Windows, since none of them need to.
Quote