Everything is crashing? Chrome pages and games. What's up?

NanoDice said:

Well.. I was really hoping it'd be a software issue instead.. :/

I have another question, how should I ship the motherboard? I'm actually really worried about it. I'm thinking of just placing it in the box it came with and then another cardboard box and shipping it over?

Yeah, I suppose happy wasn't the best word for the ending.

The RMA should tell you how to return the board, if not call GIGABYTE and ask them how they want it packaged.

The original box plus a shipping box is probably what they will tell you.
Some, but not all send you the shipping materials.
Some, but not all pay for return shipping.

Only GIGABYTE can tell you for certain.

I wouldn't worry too much if it's faulty - if it tests ok at GIGABYTE and they ship it back they're responsible for it until you get it. If it's still flakey, keep sending it back until you get satisfaction. Most vendors are really good about RMA'd equipment.

It's frustrating, but better to know that you have a good board than to deal with crashes.

Bill
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Here's what I could see without becoming a registered GIGABYTE user
The actual form probably has a lot more information on it.
Only the bulleted items come from the GIGABYTE page, the rest is my commentary.

• All items need to be authorized with RMA number prior to shipping to GIGABYTE.
  
  
• Customers are responsible for one-way shipping to GIGABYTE.
  If you ask nicely and include the words "customer satisfaction" they might bend that rule and pay for shipping both ways.
  If they won't budge, make sure you insure that shipment for the full retail value.
  My experience with two vendors whose policy was identical to GIGABYTES policy:
  HP wouldn't budge on two items, two separate RMAs ... I shipped and insured one way
  Asus paid full fare, both ways
  - it's hit or miss. Be cordial and professional.
  
  
• GIGABYTE is not responsible for any shipping damages during transit,
  customer induced physical damages and/or non-GIGABYTE branded products.
  Basically they're saying what I said above, but additionally, they're passing the responsibility to the shipper.
  
  
• All RMA / Returns are only accepted at....GIGABYTE: RMA main page
  The accepted address differs for each locale/region. It's important to ship the equipment to the location they specify.

Check the actual form for all information and follow those instructions.

NanoDice said:

Thank you for this. They told me I could use any carrier I want. So when I head to UPS or Fedex, do I tell them I want it insured? Sorry, I'm a little bit paranoid about this now. I've already applied for the RMA and it's waiting for approval. So far, I've not seen any instructions anywhere.

I would insure the shipment if it were my board. IT shouldn't cost that much more.

When you get the RMA#, go to the link I posted above and register. You could do that before you get the RMA# I suppose. There should be all the instructions and forms you need.

If you don't get an RMA# in a day or two - call back and let them know. They have lots of customers, things fall though the cracks sometimes - and this is a weekend.

If you get stuck, call and tell them you can't figure out the next steps. Since I'm not registered at GIGABYTE (I don't own any of their hardware so I don't have a reason to register), I can't get you any further than that.

Look around on the RMA main page, read what you find - call them if you need to confirm or clarify something.

That's about the best I can do - everything else has to come from GIGABYTE for it to be accurate and useful.

Good luck, you'll do fine.

Bill
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Hi NanoDice

I would remove GPU driver by using Driver Sweeper 3.2.0 Download - TechSpot and re install it again and I would disable Hardware Acceleration in Chrome, hope it helps

Thanks for some good information thorscharizard

I think the board is already shipped.

NanoDice should use the information you provided when talking to Gigabyte, especially if they say the board is ok.
Asking about the voltages might be enough for them to think more about it.

Gigabyte is a good company, so NanoDice will just have to wait for them to test the board.

NanoDice said:

I recently just checked my RMA # on Gigabyte's website and found the following notice two days ago: "No trouble found after tests with multiple configurations". I feel a little sick now. What could be wrong then?

This is where I would bring up thorscharizard's information when speaking with Gigabyte.

I'm sure they tested with known configurations and were unable to find a point of failure.

This is my recollection of the thread, if I got something wrong, then you don't want to misrepresent what you did based on my comments below.

I would probably ask them if they thought setting the voltages would have any affect. I would confirm the memory you have with them and mention that a Gigabyte rep went over this before you sent the board and that rep said that the memory was ok for the board.

That might be enough for them to take another test run on the board.

If you don't feel that their findings are satisfactory, say that, but say it politely. They're people doing a job.

If the resolution is unchanged, you always have the option to escalate the resolution, just ask if you can speak with a supervisor.

Bring up the voltages question again with the supervisor and mention that if the board comes back and you adjust the voltages, you will be less likely to purchase Gigabyte component pieces in the future.

That's the really tricky part - no yelling, no demands, just calmly and politely say "I don't know... if the I put this back together and it doesn't work, and then adjust the voltages and it does work .... I'll be hard pressed to consider Gigabyte for future purchases. What memory did you test the board with? I know it's impossible for you test every configuration. If you need any more information from me, let me know. Where do we go from here? What's the next step?"

It's really all about working with the other person - they might truly be stumped.

In the end it might not change anything, they might say "We've checked it as much as we can and we're shipping the board back to you"

Then you'll have to try adjusting the voltages with your memory installed. If that does solve the issue, contact Gigabyte again and discuss your new findings.

If adjusting the voltages doesn't resolve the issue - see if you can lay your hands on different memory.

Post updates and good luck.