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Windows 7: Laptop will not close down after using Windows Media Player

04 Jan 2015   #1

Windows 7 64 bit
Laptop will not close down after using Windows Media Player

I am using a new Dell laptop (Latitude 3540) and it seems to have a strange fault. When I play a DVD using WMP the laptop will not close down - there is no message about programmes that are open and there is nothing shown under applications in the task manager. I click on "shutdown, it goes through "logging off" to "shutting down" then just hangs.

This is further complicated by the fact that if I try and replicate the problem by part-playing a DVD (having first moved it towards the end so that just the last few minutes have played) then generally it will close down perfectly normally.

I am not a technical person but can generally resolve Windows issues by Googling around. With this problem I cannot seem to find anything anywhere that suggests a solution. Googling seems to produce problems with WMP not closing which is not the problem I have.

This issue is not life-threatening, just mildly irritating but I do not like to be beaten so I would be grateful for any thoughts.

First post so apologies if this is not the best forum for this query.

My System SpecsSystem Spec
04 Jan 2015   #2

Windows 7 Home Premium 32-Bit - Build 7600 SP1

Have you tried using a different DVD player other than WMP to see if it makes any difference? Go to Free Software and Shareware - Tucows Downloads and download a different one.
My System SpecsSystem Spec
06 Jan 2015   #3

Windows 7 64 bit

Thanks for the post and apologies for delay in responding.

I must admit I have not tried another media player - I guess it would be interesting to see if it works ok. I'll put a post on when I have the answer, but I still feel the need to sort this irritating quirk with WMP.

Thanks again.
My System SpecsSystem Spec


 Laptop will not close down after using Windows Media Player

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