Error when trying to play Black Ops 2, Fatal error 0xC0000005


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    Error when trying to play Black Ops 2, Fatal error 0xC0000005


    When it happens it says 'Fatal error (0xC0000005) at 0x7761E41B'
    It makes a minidump file which I have attached, please read it and tell me what I have to do to stop this error and let me play my game :)

    REDACTED ZM - 29.01.2015 19-01-16.zip
      My Computer

  2.    #2

    Hey Sam, while you wait for dump analysis, run a full Scan with Malwarebytes
    if necessary in Safe Mode.

    Then run SFC /SCANNOW Command and establish a clean boot from the Troubleshooting Steps for Windows 7
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    It didnt work

    Guess i just have to wait for someone to analyse it for me!
      My Computer

  4.    #4

    I'll see if I can get it moved to Blue Screen forum.
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Ok thanks
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    The crash dump is not very informative.

    Click on button below ....

    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Here is the file you told me to get!

    SAMS-PC-31_01_2015_181557_35.zip
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Code:
    31/01/2015 17:55    Application Error    Faulting application name: pt6zm.exe, version: 1.0.0.1, time stamp: 0x51f04c71
    Faulting module name: pt6zm.exe, version: 1.0.0.1, time stamp: 0x51f04c71
    Exception code: 0xc0000005
    Fault offset: 0x001907da
    Faulting process id: 0x1410
    Faulting application start time: 0x01d03d7f2258d4dd
    Faulting application path: D:\Downloads\Stuff I Dont Want To See\Games\Black Ops 2\Black Ops 2\Call of Duty Black Ops 2 PC game SP+MP+ZM ^^nosTEAM^^\Call of Duty Black Ops 2\pt6zm.exe
    Faulting module path: D:\Downloads\Stuff I Dont Want To See\Games\Black Ops 2\Black Ops 2\Call of Duty Black Ops 2 PC game SP+MP+ZM ^^nosTEAM^^\Call of Duty Black Ops 2\pt6zm.exe
    Report Id: 6646c8b8-a972-11e4-bbac-74d4358acf2b
    Apparently it is an appcrash only .... the Call of Duty game is crashing.

    I dont have very much to do here but to suggest you to consult with the developer (they must have a discussion forum) with the error code and ask for a possible fix that will be applicable for your computer.
      My Computer

  9.    #9

    I'd also complete the Troubleshooting Steps for Windows 7
    which will often turn up any problems with your install.
      My Computer


 

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