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Windows 7: [HELP] Laptop got reformatted. Starting from scratch again.

21 Feb 2015   #11

Windows 7 Professional 64-bit

Thanks for clarifying, AddRAM! I learn something new every time youse guys post in here!

My System SpecsSystem Spec
22 Feb 2015   #12
Microsoft MVP


Why would you be so concerned about having the factory install which is the worst possible install of Win7 one can have, larded with bloatware and useless duplicate utilities that interfere with better versions built into Win7? Any Clean Reinstall Windows 7 is better than that. Just make sure the tech activated with the Product key on the COA sticker affixed to machine, by auditing the installed key using Belarc Advisor.

If the install isn't to your liking, then do a booted Clean Reinstall Windows 7, deleting C so you can use all the space there that was left Unallocated. You will learn a great deal about your PC and if you follow the steps like a million others have, you'll get and keep a perfect install.

Once it's all set up and running best, save a backup image externally to use in case Win7 ever again becomes irreparable.
My System SpecsSystem Spec
22 Feb 2015   #13

Windows 7 Ultimate x64

Hello. Sorry for the late reply. I have Windows 7 Home Basic in my COA. Windows 7 Ultimate is the one installed now by the service tech. I've already applied all Windows Updates and my system is now upgraded to SP1. All is fine now except the USB 3.0 port is not working even when the drivers downloaded from the manufacturer installed. My Bluetooth seems not to be working as well. Should I still use the OEM drivers or find the generic drivers? Is there any software I can use to update my drivers to the latest and working ones? Thanks again.

The OS that came with my laptop had all the device drivers working properly already so it was easier to deal with that as I would just have to uninstall the bloatware that I don't need. The service tech has clean installed Windows on my system I presume as there is not much 3rd-party software installed but some of my devices don't work (USB 3.0, Bluetooth) even with the drivers installed from the manufacturer's website. I think I'm okay with my current system if only I can get all the working drivers for my system.
My System SpecsSystem Spec

22 Feb 2015   #14
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

You can't activate Win 7 Ultimate with a Home Basic COA. Is your copy of Windows even activated? Check on the System tab of Control Panel and look to see if Windows is actually activated. If it is activated, or if it isn't, you might have a problem going forward.
My System SpecsSystem Spec
22 Feb 2015   #15

Windows 7 Ultimate x64

I don't know what the service tech did but "Windows is activated" is showing in Control Panel > System and security > System.
My System SpecsSystem Spec
22 Feb 2015   #16
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

Then it's possible that the service tech has given you an illegal copy of Windows. Unless he sold you a legitimate Win 7 Ultimate key or COA when he did the reformat, he's put you in a bad position where you now have a possibly invalid version of Windows which may at some point get blacklisted by Microsoft and start telling you it's invalid.

Did he put a Win 7 Ultimate COA on the bottom of your laptop when he did the reformat? That's what he was supposed to do. If you have an Ultimate COA than you're ok, otherwise you may have to go back to Home Basic, which means buying the restore disks from Acer, or getting an ISO of Home Basic and using your COA to install it.
My System SpecsSystem Spec
22 Feb 2015   #17

Windows 7 Pro x64 (1), Win7 Pro X64 (2)

Quote   Quote: Originally Posted by fabbriche View Post
All is fine now except the USB 3.0 port is not working even when the drivers downloaded from the manufacturer installed. My Bluetooth seems not to be working as well.
I would have thought Acer would provide appropriate driver downloads for all of these hardware items on your machine.

But if not, and if these devices currently show in Device Manager as "other devices" or having a yellow exclamation mark next to them (indicating that the needed driver is not installed), please provide the Hardware ID of each of them so that we can try and hunt down a usable driver. Right-click on the device as it appears in Device Manager, select Properties, select "details" tab, select Property dropdown and then select the second "Hardware IDs" item in the dropdown list. Post the Hardware ID for each of these problem devices.
My System SpecsSystem Spec
22 Feb 2015   #18
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

So we don't have to keep guessing on what the tech did or did not install this tutorial by Brink should answer the question.

fabbriche please complete this tutorial and post the results here.

Windows Genuine and Activation Issue Posting Instructions

From post #4

d installed a generic Windows 7 OS instead of the OEM version
I have no idea what a generic Windows 7 is.
My System SpecsSystem Spec
23 Feb 2015   #19

Windows 7 Ultimate x64

There is an "unknown device" in the device manager which has hardware ids


Also, why are many of my drivers date from 2006? Aren't they outdated? But when I click 'update driver' it says they're up to date.

And here is the result of Microsoft Genuine Advantage Diagnostic Tool

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {BAF7A3C5-02C1-4392-B73E-915EF18ED967}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BAF7A3C5-02C1-4392-B73E-915EF18ED967}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1764637445-3728625103-2112595837</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4752</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V2.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110811000000.000000+000</Date></BIOS><HWID>36A93807018400FE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Taipei Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-0492015
Installation ID: 002126524962690992284526556974197053061320262943548792
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/24/2015 3:50:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
23 Feb 2015   #20
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Thanks for the log. You got problems.
You have a OEM/SLP of Ultimate and your system that came with Windows Home basic.

From your log.

Windows License Type: OEM SLP
Product Name: Windows 7 Ultimate
From post #1.

1. How do I get the Recovery Partition back that came with my laptop (Acer Aspire 4752, Windows 7 Home Basic 64-bit)?
Your have a counterfeit copy of Windows 7 Ultimate installed.

The next thing you need to do is install a proper legal copy of Windows 7 and activate it.

Do you still have Home Basic COA key? That should still work.
My System SpecsSystem Spec

 [HELP] Laptop got reformatted. Starting from scratch again.

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