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#1
Cannot "Start Windows Normally" (endless reboot)
I was using my computer, then the screen froze and the computer crashed. I turned my computer on and I was given the choice "Start Windows Normally", or "Safe Mode". If I choose "Start Windows Normally" the computer will restart before I see a log-in screen, but I can start in "Safe Mode". When I start in safe mode the following message is displayed:
Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008D39010
BCP2: FFFFF8800499F978
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
If you need more information please ask.
Can you help me fix this?