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Windows 7: mouse pointer size increase problem...

01 Aug 2010   #11
visitha587

Windows 7 ultimate 64-bit
 
 

pls help me to solve this matter


My System SpecsSystem Spec
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01 Aug 2010   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

please read the entire thread over and apply the procedures used by calypso to solve his problem.

Let us know the results.
My System SpecsSystem Spec
19 Sep 2010   #13
Trevbrierley

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Calypso3 View Post
* My ATI Radeon 5800 series driver was dated Nov 2009 (I think).
* I went to ATI site - Graphics Drivers & Software - and downloaded and ran the two latest components (driver and Catalyst ver 9.12). I probably should have downloaded the 'suite' for a smaller download, but no matter.
* I found a link to a hotfix on techreport.com - http://support.amd.com/us/kbarticles...912Hotfix.aspx - and downloaded (120MB!) and ran this.
* Halfway through the hotfix installation my pointer reverted back to normal size!

I just hope it stays fixed.
Hi - I tried the link but I just get a request for login details. How do I get past this?
PS I have the same problem with the mouse!
My System SpecsSystem Spec
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20 Sep 2010   #14
Calypso3

Windows 7 Home Premium 64bit
 
 

Hi Trev, which link does not work? I just tried the top one - it works and there is no sign of me being logged in.

The second one opens a hotfix page (also nothing about log-ins) - but now the links to the downloads give "File not found". I'm guessing this is not a problem - because it was a hotfix for version 9.12 (and maybe a few following versions). Now we are up to Catalyst version 10.9 .... so it probably no longer needs a hotfix (or you could say it is "built in").

Good Luck
My System SpecsSystem Spec
29 Sep 2010   #15
Trevbrierley

Windows 7 Home Premium 64bit
 
 
Problem Solved!

Thanks Calypso3. It was the 2nd link that didn't work - but, as you say that is not relevant now.

I had previously visited the 1st link & downloaded & installed the driver from 'Option 2 Individual Downloads' so this time I went for 'Option 1 Full Software Suite' (which is a much smaller download for some reason I don't understand). Both are revision number 10.8.

This was just over a week ago & so far the big pointer has not returned!

Thanks again for your help - I was finding the problem very irritating!
My System SpecsSystem Spec
23 Dec 2010   #16
lillytj

Windows 7 64bit
 
 

Hi, I also have this problem, I have downloaded the latest ATI software and it is still happening!!!

Does anyone have any other ideas????
My System SpecsSystem Spec
23 Dec 2010   #17
Trevbrierley

Windows 7 Home Premium 64bit
 
 

Did you go for 'Option 1 Full Software Suite'? This worked for me but the 'Option 2 Individual Downloads' did not.

The problem has not returned for me after 3 months.
My System SpecsSystem Spec
02 Jun 2011   #18
mrodas

Windows 7 64
 
 

I tried going to the page ( http://support.amd.com/us/kbarticles...912Hotfix.aspx) to download the fix but it is asking for login credentials. How can i get the fix?
My System SpecsSystem Spec
02 Jun 2011   #19
Trevbrierley

Windows 7 Home Premium 64bit
 
 

You need the first link 'graphics, drivers & software' - AMD Graphics Drivers & Software
My System SpecsSystem Spec
02 Jun 2011   #20
GeneO

Windows 10 Pro. EFI boot partition, full EFI boot
 
 

This is a know problem in certain AMD/ATI video drivers. Make sure you have the latest ATI device driver.
My System SpecsSystem Spec
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 mouse pointer size increase problem...




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