Immediate restart w/ dump files but no BSOD

benbrockn · 02 Apr 2015

Comodo Rescue Disk froze at 85%, so I'll do that later. Here is the .nfo information along with a screenshot of installed programs in a ZIP.

Golden · 02 Apr 2015

Code:

Event[5884]:
  Log Name: System
  Source: Microsoft-Windows-DriverFrameworks-UserMode
  Date: 2015-03-30T10:05:41.736
  Event ID: 10114
  Task: Startup of the UMDF reflector
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: 350D
  Description: 
The UMDF reflector was unable to complete startup because the WUDFPf service was not found.  This service may be started later during boot, at which point Windows will attempt to start the device again.

Event[5885]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2015-03-30T10:05:41.736
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: 350D
  Description: 
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KINGSTON&PROD_DATATRAVELER_2.0&REV_1.00#0014780D8CF15A8718010298&0#.

Please create a System Restore point, then uninstall the VIA stuff, then reboot and monitor further. Unplug all USB external drives when rebooting, also disconnect the USB Port Hub for now please.

benbrockn · 03 Apr 2015

-- I created a new restore point
-- I deleted the VIA package thing
-- I also deleted ASUS GPUTweak Streaming (not sure what that is, but I know I won't use streaming anything)
-- I ran Comodo Cleaning Essentials (including checking RAM/bootsector/hidden&system files/etc) - no malware reported
-- From now on, I won't use the USB hub.

Apparently the immediate restart thing happened the day I built the computer, I must not have noticed it since I was installing everything. I don't remember it ever happening though, but the dump files confirm that it happened on 14 March (build date) but not again until 22 March (might have been around the time I started using the USB hub).

benbrockn · 03 Apr 2015

So... it's not the USB hub, played a game and it restarted again. Is there any tool I can use that will tell me why it restarts? I hate having a $700 computer that works most of the time and then randomly restarts!

Boozad · 03 Apr 2015

Run the tool and upload the new logs, I'll take a look at the event logs.

benbrockn · 03 Apr 2015

Boozad said:

Run the tool and upload the new logs, I'll take a look at the event logs.

Which tool?

Also, I'm looking at my BIOS and I have some options I've never heard of before. Maybe on of them is the culprit? I've tried everything else I can think of (Also, If you know what any of them mean can you let me know?)

-- IGX Config (In the BIOS_2 picture, it has UMA - What's that?)
-- Load Line Control
-- AMD C1E Support
-- AMD C6 Support
-- AMD K8 Cool&Quiet
-- AMD APM Master Mode
-- CPU Core Control (Can I just make it manual, I want to use all cores anyway)
-- HPET Support (Can I disable this? I read that it mostly helps sync audio/video when streaming, but I don't care about streaming)
-- Hardware Thermal Control (Should I keep it enabled or disable it?)

Boozad · 04 Apr 2015

benbrockn said:

Which tool?

Sorry, this one. I forgot we weren't in the BSOD section.

Download

I'll have to find your motherboard manual and have a look through what's what. Leave it with me and I'll get back to you. Run that tool in the meantime and post up the resulting .zip file so we can have a look through your system.

Boozad · 04 Apr 2015

UMA on the Internal Graphics Mode allocates memory from the system memory to the onboard graphics controller. Considering you're using a dedicated GPU I'd set that to Disabled.
Leave Load Line Control as Auto.
Leave C1E as Disabled.
K8 Cool n Quiet allows the AMD Cool n Quiet driver to dynamically adjust the CPU clock and VID to reduce heat output and power consumption. May be worth testing with this function Disabled.
Leave APM (Application Power Management) Master Mode as is.
Core Control, I'd leave it as it is, but that's your call. You know what it does.
HPET Support is the High Precision Event Timer for Windows 7. Your call whether you disable it, you can always re-enable it I suppose.
Hardware Thermal Control reduces the core voltage and and ratio if your CPU is overheating. If your temperatures are good this shouldn't be a problem.

Source

benbrockn · 04 Apr 2015

In BIOS I only changed two settings:

-- Internal Graphics Mode to Disabled (instead of UMA)
-- K8 Cool&Quiet to disabled (instead of enabled)

It seemed like Windows & Steam booted a few seconds faster.

I re-ran that tool and attached is today's zip file (04 April) along with the results of the test I ran on 30 March (just to compare them if needed).

Boozad · 04 Apr 2015

Have I asked you previously if you have a Kingston Data Traveler plugged into your system?

Code:

  Event[7293]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-PnP
    Date: 2015-04-02T18:05:05.312
    Event ID: 219
    Task: N/A
    Level: Warning
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KINGSTON&PROD_DATATRAVELER_2.0&REV_1.00#0014780D8CF15A8718010298&0#.
  
  Event[7294]:
    Log Name: System
    Source: Service Control Manager
    Date: 2015-04-02T18:05:05.870
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The Software Protection service entered the stopped state.
  
  Event[7295]:
    Log Name: System
    Source: Service Control Manager
    Date: 2015-04-02T18:05:06.093
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The Windows Driver Foundation - User-mode Driver Framework service entered the running state.
  
  Event[7296]:
    Log Name: System
    Source: Service Control Manager
    Date: 2015-04-02T18:05:15.820
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The Application Information service entered the running state.
  
  Event[7297]:
    Log Name: System
    Source: Microsoft-Windows-UserPnp
    Date: 2015-04-02T18:08:54.455
    Event ID: 20011
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  Device action request for device 'USB\VID_0951&PID_1607\0014780D8CF15A8718010298' was vetoed by 'STORAGE\Volume\_??_USBSTOR#Disk&Ven_Kingston&Prod_DataTraveler_2.0&Rev_1.00#0014780D8CF15A8718010298&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}' with veto type 5.
  
  Event[7298]:
    Log Name: System
    Source: Microsoft-Windows-UserPnp
    Date: 2015-04-02T18:09:11.596
    Event ID: 20011
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  Device action request for device 'USB\VID_0951&PID_1607\0014780D8CF15A8718010298' was vetoed by 'STORAGE\Volume\_??_USBSTOR#Disk&Ven_Kingston&Prod_DataTraveler_2.0&Rev_1.00#0014780D8CF15A8718010298&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}' with veto type 5.
  
  Event[7299]:
    Log Name: System
    Source: Microsoft-Windows-UserPnp
    Date: 2015-04-02T18:09:35.637
    Event ID: 20011
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  Device action request for device 'USB\VID_0951&PID_1607\0014780D8CF15A8718010298' was vetoed by 'STORAGE\Volume\_??_USBSTOR#Disk&Ven_Kingston&Prod_DataTraveler_2.0&Rev_1.00#0014780D8CF15A8718010298&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}' with veto type 5.
  
  Event[7300]:
    Log Name: System
    Source: Microsoft-Windows-UserPnp
    Date: 2015-04-02T18:10:05.060
    Event ID: 20011
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  Device action request for device 'USB\VID_0951&PID_1607\0014780D8CF15A8718010298' was vetoed by 'STORAGE\Volume\_??_USBSTOR#Disk&Ven_Kingston&Prod_DataTraveler_2.0&Rev_1.00#0014780D8CF15A8718010298&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}' with veto type 6.
  
  Event[7301]:
    Log Name: System
    Source: Service Control Manager
    Date: 2015-04-02T18:12:27.021
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The Portable Device Enumerator Service service entered the stopped state.
  
  Event[7302]:
    Log Name: System
    Source: Service Control Manager
    Date: 2015-04-02T18:15:32.569
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The Application Experience service entered the stopped state.
  
  Event[7303]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-General
    Date: 2015-04-02T18:23:18.952
    Event ID: 12
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  The operating system started at system time ?2015?-?04?-?02T22:23:17.844798900Z.
  
  Event[7304]:
    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 2015-04-02T18:23:21.776
    Event ID: 6
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  File System Filter 'FileInfo' (6.1, ?2009?-?07?-?13T19:34:25.000000000Z) has successfully loaded and registered with Filter Manager.
  
  Event[7305]:
    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 2015-04-02T18:23:25.956
    Event ID: 6
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  File System Filter 'aswSnx' (6.0, ?2015?-?03?-?02T08:15:28.000000000Z) has successfully loaded and registered with Filter Manager.
  
  Event[7306]:
    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 2015-04-02T18:23:26.003
    Event ID: 6
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: 350D
    Description: 
  File System Filter 'aswSP' (6.0, ?2015?-?03?-?02T08:28:40.000000000Z) has successfully loaded and registered with Filter Manager.
  
  Event[7307]:
    Log Name: System
    Source: EventLog
    Date: 2015-04-02T18:23:35.000
    Event ID: 6008
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The previous system shutdown at 6:21:47 PM on ?4/?2/?2015 was unexpected.
  
  Event[7308]:
    Log Name: System
    Source: EventLog
    Date: 2015-04-02T18:23:35.000
    Event ID: 6009
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  Microsoft (R) Windows (R) 6.01. 7601 Service Pack 1 Multiprocessor Free.
  
  Event[7309]:
    Log Name: System
    Source: EventLog
    Date: 2015-04-02T18:23:35.000
    Event ID: 6005
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The Event log service was started.
  
  Event[7310]:
    Log Name: System
    Source: EventLog
    Date: 2015-04-02T18:23:35.000
    Event ID: 6013
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The system uptime is 17 seconds.
  
  Event[7311]:
    Log Name: System
    Source: Microsoft-Windows-WER-SystemErrorReporting
    Date: 2015-04-02T18:23:36.000
    Event ID: 1001
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 350D
    Description: 
  The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8007cd78f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\040215-19250-01.dmp. Report Id: 040215-19250-01.