Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: HP Touchscreen won't boot

11 Apr 2015   #1

Windows 7 64 bit
HP Touchscreen won't boot

Help! I have an HP Touchsmart 300 with Kaspersky anti-virus software recently installed (2 months ago). I needed to disable parental controls but I couldn't remember the password. Kaspersky sent me a detailed fix (If you forgot your Kaspersky Internet Security 2014 password). I got through step #3 and onto #4, and now my computer freezes upon reboot. I've tried a repair, safe mode, pretty much every option - and everything freezes. Kaspersky support is useless - they told me to bring it to a local tech to repair it. I'm willing to wipe the system but I can't find my restore disks (grrrr - I have them for every computer but that one). At one point I got a message that said BOOTMGR is missing.

Can anyone help?

My System SpecsSystem Spec
11 Apr 2015   #2


Everything possible is here for Troubleshooting Windows 7 Failure to Start
leading up to if necessary rescuiing your files to do a perfect Clean Reinstall Windows 7.

Do yourself a favor and stick with a free lightweight AV like MSE recommended in reinstall tutorial, adding Malwarebytes Real Time protection if you still get infected. These assure perfect performance instead of headaches and occasional nightmares.
My System SpecsSystem Spec
11 Apr 2015   #3

Windows 7 64 bit

Thank you. If I don't really care about the files on the computer, would you suggest skipping directly to step #11?
My System SpecsSystem Spec

11 Apr 2015   #4


You want to do the Clean Reinstall Windows 7?

If so I suggest you read the steps carefully and ask back any questions to be sure the install goes perfectly.

In particular read the Special Note to HP Owners at the end as many recent model HP's offer a Minimal Recovery which is nearly the same as a Clean Reinstall but already has the drivers and is preactivated.

Otherwise be sure to check the HP website for the touch software so you know what needs to be installed from there if it isn't provided during install or after you Enable hardware auto-updating via Windows Update (Steps 3 and 6) to install all IMportant and Optional Windows UPdates. You'll need your network adapter driver in your backup in case its not provided so you can get online to get the Updates.

Then you'll need to test performance to determine which software needs to be brought in from HP Website.
My System SpecsSystem Spec

 HP Touchscreen won't boot

Thread Tools

Similar help and support threads
Thread Forum
Touchscreen Monitors for Win7?
You know, I've been well impressed over this last week of running Windows 7 that I've treated myself to a new large computer desk, a new case (Antec Skeleton) and a nice set of Creative speakers. Now it suddenly occured to me that Microsoft was bragging recently about the touchscreen abilities of...
Hardware & Devices
Looking for an All-in-One Touchscreen for the kitchen
I've been looking for a small, all-in-one machine with a touchscreen for the kitchen. Just to pull up internet for recipes and news and to stream my mp3 collection on the network. I've got a swing arm mount to fit it on and didn't want a keyboard cluttering stuff up. I saw this one and it's...
Hardware & Devices
Touchscreen Gaming Issues
Hi all. I am trying to get some games running on my Dell Inspiron Duo. I have managed to get Warcraft 3 running very well. The main problem I am encountering though, is that when I play, I keep thinking that it would be awesome with the touchscreen. I can do all the main functions that a mouse...
Touchscreen and TV problem
Hi there all! This is starting to p*** me off properly. Microsoft support couldn't help either. I have a mediacenter with a touchscreen connected to it via analog and a TV connected through HDMI. Problem is when i want to navigate through the touchscreen, the pointer jumps over to the TV...
Graphic Cards
HP Touchscreen Help
I've got an HP tx2120 series laptop w/ Wacom digitizer. When I installed 7 yesterday, my touchscreen no longer works. The digitizer works fine, but the ability to tap my finger on the screen no longer exists. I've visited the Microsoft Catalog Update and downloaded a driver, but I don't know what...
Windows 7 lcd/touchscreen?
this is my first question, i hope it's in the right place in the forum!! On you tube there is a video showing photographs being manipulated/resized/moved by touching an LCD screen. Is this a specialist LCD screen? How does this element of Windows 7 work on normal LCD monitors? Does...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:47.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App