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#1
HP Touchscreen won't boot
Help! I have an HP Touchsmart 300 with Kaspersky anti-virus software recently installed (2 months ago). I needed to disable parental controls but I couldn't remember the password. Kaspersky sent me a detailed fix (If you forgot your Kaspersky Internet Security 2014 password). I got through step #3 and onto #4, and now my computer freezes upon reboot. I've tried a repair, safe mode, pretty much every option - and everything freezes. Kaspersky support is useless - they told me to bring it to a local tech to repair it. I'm willing to wipe the system but I can't find my restore disks (grrrr - I have them for every computer but that one). At one point I got a message that said BOOTMGR is missing.
Can anyone help?