At both the circled items there were two downloads -- I have downloaded them all, everything seem to go well. So now I'll try the laptop on regular startup, and work it and we'll see what happens. Thanks, if everything is going well, it might be a couple of days before I get back -- if I still have problems, then like Arnold "I'll be back".
Does the PC have the factory install? If so that is the worst possible install of Win7 one can have, larded with bloatware and duplicate utilities which interfere with better versions built into Win7. That's why most tech enthusiasts won't even run such an install but instead Clean Reinstall Windows 7.
Everything needed is in the blue link to get and keep a perfect install just like a million others have done without a single complaint.
Until then you can Clean Up Factory Bloatware.
Otherwise I'd test the hardware and then continue with the other Troubleshooting Steps for Windows 7. You may still have the built-in hardware diagnostics triggered by the ESC key at boot.
I had to buy a new hard drive when I got the laptop, and then called HP and got their reload discs from them. I still have those discs .
It has been starting fine and not freezing up -- but just now I came across another problem that has happened just a few times. I'll get a popup and it says "Internet Explorer has stopped working. A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available". No one has contacted me. Is it related, I don't know?
Hmm how long can you hold your breath mate?
I would just run these for starters
https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
This morning when starting the laptop, it froze up on the black 'starting windows' screen. I had to turn it off, and back on.
ICIT2LOL -- I ran those previously and it showed no problems -- do you want me to run them again?
EDIT - I ran them again -- no problems
Last edited by Richard58; 18 Apr 2015 at 09:48.
Waiting for results of over a dozen steps I gave you to perform.
Yes, you buried me -- but actually I was trying other things first. Any idea why "windows explorer has stopped working". ?
Edit -- added about 50 minutes after this posted originally -- stepped out to work on vehicle, left the laptop on, came back to find it was frozen up. Had to turn it off, then on.
Last edited by Richard58; 18 Apr 2015 at 14:16.
That's the kind of generalized corruption that needs a thorough going over, in particular the steps in Troubleshooting Windows 7
for establishing a Clean Boot, running all infection scans including that of a newer lighter weight AV suggested if you have a bloatware AV, SFC again, resolving repeat errors, utilizing System Resources to find Solutions to Problems (which may already have queued the one you referred to earlier), and the other steps which almost always find the problem.
Quote