laptop freezes up

Richard58 · 14 Apr 2015

Hello, here's the problem. My laptop will freeze up while in use. My external mouse and the touchpad mouse will be frozen, push any buttons and nothing happens. I turn off the laptop, then start it and it works ok. ALSO, too many times I've gone to start it in the morning, I will get the black screen with the windows logo and it will go no further. I have to turn it off, and back on. I have done the system repair several times but it has not found any problems. At one startup I did, I went into the startup utility and ran the check disc and memory program and it showed no problems. It's been happening for several months, I've just been putting up with it. If I need to buy a new hard drive, no problem, or erase out the existing one and reload, ok by me.

My laptop: given to me approx. 2 years ago with a bad hard drive, I bought an aftermarket hard drive, and the discs from HP and loaded the system. HP laptop G62, 64 bit, Windows 7 Home Premium, Malewarebytes free, Microsoft Security Essentials, Processor: Intel Core i5 CPU, M430@2.27GHz, RAM: 4 GB, "C" disc of 284 GB is about half full.

Me: older generation, not real good on these things.

Any thoughts, thank you.

ICIT2LOL · 14 Apr 2015

Hello Richard mmm surprising no replies mate so why not try these for starters
https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
- in safe mode

If you can keep it going long enough then these
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

If push comes to shove and you need to replace the hard drive then if you don't have to have a lot of space for what you use it for a SSD is great and also I would opt for an OEM edition - I would not be bothering with the HP stuff as almost invariably it will be loaded with stuff you do not need. If the SSD is say a 120GB then it will be ok for minimal use and a 250GB plenty any extra data can be stored on an external spinner but the choice is yours.

RolandJS · 14 Apr 2015

Safe Mode and Safe Mode with Network operations also a similar problem? Reason for asking: trying to rule in or rule out Windows per se being the problem. Giving more ammo pointing to hardware if even Safe Modes suddenly freeze & force a power off.

Richard58 · 14 Apr 2015

Thanks for your help-- I did the Malwarebytes Free, the Superantispyware Free, the scannow, and the check disc -- all showed no problems. I guess I'll boot, and hit f8 and try safe mode for awhile -- but does safe mode affect the starting up and only getting the black start up screen?

I'm now in Safe with Networking, trying it out, so far so good

To clear up something I may not have made clear -- I can use the pc and the mouse for just a few minutes or other times for a few hours, then all of a sudden it will freeze up. It's doing it about every day now.

RolandJS · 14 Apr 2015

Well, if Safe Mode with Network works flawlessly, meaning no BSOD/no Freeze/no forced powerdown -- we can pretty much rule out hardware [pretty sure we can], and start aiming our Sherlock Holmes looking glass at software, Microsoft's OS and installed programs; Microsoft stuff and programs that kick in during nonSafe, Normal, boot and startup.

ICIT2LOL · 15 Apr 2015

Ok mate I am with Roland on this and just for our info what is the model of laptop you have? Because I think we need to start looking at drivers etc

Richard58 · 15 Apr 2015

The laptop is a HP G62 -- I've now been using safe mode with networking and so far there have been no problems. I'll keep using it that way, we'll see what develops.

ICIT2LOL · 15 Apr 2015

Richard mate are there any other identifying names or numbers on that machine? ie HP G62 Envy etc?

Have to go offline for a short time but will be back. Need those extra details to find the drivers etc.

Richard58 · 15 Apr 2015

No name like 'envy' or any other -- but looking on paperwork it appears to be a HP G62-149WM. And also looking at the previous owners paperwork, it shows Product # WQ434UA#ABA & Bios version F.07. I hope that helps -- and I've been in Safe Mode with Networking most of the day and have had no problems.

ICIT2LOL · 15 Apr 2015

Ok mate that is better this is the site for the drivers HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Support in the pic I would suggest you update the latest for the ones I have indicated in red.

PS I am shortly going offline again but will be back later.