New
#31
Good to see you Sir Noel. Thanks for coming to help.
Strange behavior with mom's computer
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New #32
OK, file attached. Thanks.
The computer does seem to be working fine right now...
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New #33
As far as I can see (not far!) things seem to be going OK - I notice you ran the CheckSUR tool twice at the end of the log - please post the C:\Windows\Logs\CBS\CheckSUR.Persist.log file.
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New #34
Not sure what the CheckSur tool is though...
Here is the log:
Code:================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-04-30 09:23 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 1910 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-04-30 10:08 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-04-30 13:05 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 1272 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-04-30 13:35 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 1261 No errors detected
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New #35
CheckSUR is KB947821 - either downloaded as a standalone, or through Windows Update.
It found nothing wrong, which is good (but unhelpful! :))
I'll review later when I have time.
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New #36
Meanwhile work through the Troubleshooting Steps for Windows 7 starting with Malwarebytes and SuperAntiSpyware full scans, a Clean Boot, replacing the problematic Avast bloatware with recommended lightweight AV to compare, resolving repeat errors in logs, utilizing system resources to check for solutions to problems.
Then if these don't provide with the standard for Win7 of instantaneous with no-hangs, compare the install you have with the perfect install compiled in Clean Reinstall Windows 7 which has been used by over 1.4 million consumers without a single complaint or return here with problem if they stick with only the tools and methods given.
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New #37
What would be a less bloated free AV that you would recommend? Avast used to be that way.
I don't believe the problem is any malware or spyware because this is a fresh install I am working with and the reason I started over is because it was dragging despite all scans (virus/malware/adware/disk errors) coming up clean.
It seems to be working fine here at my house, although after start up the first attempt to open Firefox is slow but it's probably because Avast always downloads the database update upon start up.
Tomorrow will be the test when I bring it back to her house.
Thanks for all of the help!
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New #40
Jack, did you MSE ever find anything. Mine did not. Even when I scanned the system, I got a clean bill of health although SAS and Mbam found malware.
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