Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 ultimate x64 reaches blank welcome screen on boot,no desktop

01 May 2015   #1

Windows 7 ultimate 64 bit
Windows 7 ultimate x64 reaches blank welcome screen on boot,no desktop

Hey guys there is a problem with my computer acer aspire desktop pc
It happened directly after running ccleaner registry fixer, at which point nothing would load as if the file associations in the registry became corrupt. Microsoft word was bringing up an install wizard and things suchas msconfig.exe and cmd.exe could not be found. When i restarted the computer a blank welcome screen appeared and the "welcome" text has changed to some form of windings, that disappears leaving a welcome screen background and a mouse pointer, the screen flashes on and off every 10 seconds.

I do have an acer recovery disk but it doesnt work for some reason, i have also tried system resotre but there were no restore points, icannot access the desktop of the computer so i had to use startuo recovery

Startup recovery found an error and asked my to reboot, but the same events occured. It then found nothing atall after that. I then booted from a usb a system recovery tool that found nothing wrong but allowed me to view the computer and now i can access all of the partitions and have copied over important + relevant folders via usb. But as i saidm i can now access everything on the hardrive, is there anything i can delte and redownlod and copy over?

This is the screen i am greeted with.
Please help me

My System SpecsSystem Spec
02 May 2015   #2

Windows 7 HP x64

This really sounds like intentional damage to annoy the user. Why?
- Deleted file associations
- Weird behaviour
- Deleted or replaced system fonts
- Deleted cmd
- Deleted all system restore points (or have you disabled system restore in the first place?)

You tried:
- Acer recovery disc
- Startup recovery

Your options:
- Wait for other members to suggest less destructive ideas on how to fix this
- Try to revert all this damage somehow manually, which will be difficult and might be impossible

I would suggest:
- Now that you can access your drive, back up everything you want to keep on an external hard drive or USB stick.
- Perform a clean install
My System SpecsSystem Spec
02 May 2015   #3
Microsoft MVP


Everything possible is here for Troubleshooting Windows 7 Failure to Start
leading up to if necessary rescuiing your files to do a perfect Clean Reinstall Windows 7.

I doubt if CCleaner was responsible as we've never seen such a case. More likely there was infection or corruption problems. If you can get into Safe Mode or as soon as it will start again I'd run the Malwarebytes scan provided.
My System SpecsSystem Spec


 Windows 7 ultimate x64 reaches blank welcome screen on boot,no desktop

Thread Tools

Similar help and support threads
Thread Forum
Windows 7: Blank screen on boot up, before login screen; slow startup
After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode....
General Discussion
win 7 64 SP1, no desktop just blank blue screen after boot
I need help guys, my desktop just has a blue screen after a boot, no desktop just a mouse pointer. I can boot to safe mode with networking and access some of the programs but while in safe mode I cannot access the control panel, my documents, pictures, computer, etc. I keep getting this message: ...
General Discussion
Blank desktop at start up in Windows 7 Ultimate
PS: Please delete this thread if necessary. Hullo, I'm new here and a newbie when it comes to knowing what kind of graphics card, motherboard and very technical details, so please bear with me. This all started while I was using jv16 PowerTools and CCleaner to clean my computer when I...
General Discussion
window 7 ultimate sp1 crash & boot at black screen but no desktop
Dear Experts, I have make few changes in registry to gain space from a ghost backup and then system crashes. When i try to restart it, after window logo, there is a black screen with mouse button. Did not start even in safe mode, same black screen. Tried every method: repair, restore,...
General Discussion
Windows (7 Ultimate x64) boots into a blank screen with a cursor
I was all good working on my computer when I decided to restart my computer because "rocketdock" (a dock program) didn't open a folder and gave me the "open with" dialog instead. Background:- I've installed a lot of updates recently, including SP1. The windows is customized i.e. some files...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:52.
Twitter Facebook Google+