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Presonus support tells me that my OS needs to be reinstalled
Hi All,
I have a Dell OptiPlex with an i5 and 16 gig of memory and a terabyte hard drive. I've been using it for the last 3 years (it is 3 years old) for music and only music. I have used only Cakewalk Sonar for years and years now up to Sonar Platinum. I also use SoundQuest midi library, Garritan sound library and a bunch of all purchased sound libraries that are solid pieces of software. I purchased a Presonus 24 track mixing board and received a free copy of their software called StudioOne. I liked it and decided to purchase the professional version.
I've been having some problems with it and have gone back and forth with their support. They asked me for an NFO file as well as belarc advisor and some other information to help fix the issue. The NFO file I sent was too large for uploading so I zipped it. The answer I got today is and I quote.
"Hello Steve,I've only used this machine for music and only once in awhile went on the web to get software updates from the many music software products I have purchased. I am willing to reinstall the OS, but only if it is necessary.
If your NFO is larger than a few megs then there is a problem with your OS.
NFOs only get to be so large when there is a huge compiling of errors.
Reinstalling your OS is the only way to fully fix this issue.
I'm sorry for the inconvenience.
Best regards,
Matt Caprio
Technical Support Representative
PreSonus Audio Electronics
18011 Grand Bay Court
Baton Rouge, LA 70809
Has anyone heard of this being an issue.
Thanks,
Steve Lewis
Last edited by stevethemusicma; 04 May 2015 at 22:30.