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Windows 7: Turn off and restart the system failure

08 May 2015   #11
s00

windows 7 home preminm x64
 
 

yes in safe mode and Diagnostic Startup solve the problem
i use ESET Smart Security but unistall it.
ok i we'll check Troubleshooting Steps for Windows 7


My System SpecsSystem Spec
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08 May 2015   #12
gregrocker
Microsoft MVP

 

Doe DIagnostic Startup still solve the problem? If so only enable MSE in Startup and Services (after Hiding all MS Services) and leave all others except MS services unchecked. So does running a Diagnostic Startup with only MSE still solve the problem? How about without MSE?
My System SpecsSystem Spec
09 May 2015   #13
s00

windows 7 home preminm x64
 
 

What you mean MSE?
Did you mean Microsoft Security Essentials or Not?
My System SpecsSystem Spec
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09 May 2015   #14
gregrocker
Microsoft MVP

 

Yes, see Step 10 or did you miss it?
My System SpecsSystem Spec
09 May 2015   #15
markaz

Windows 7 Home Premium x64
 
 

If you uninstalled ESET then check services to see if Windows Defender is running. If it is you're OK until you get MSE installed and do what gregrocker suggests. Until then you should consider running sfc /scannow from an elevated prompt (with Administrator privileges) just to be sure that a system file isn't causing the problem.
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 Turn off and restart the system failure




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