Need help badly!!
I've recently received a copy of Windows 7 Home Premium 32bit from HP and chose the upgrade option while installing.
Now nothing works... Shockwave keeps crashing when I view videos on youtube. And worse of all no audio!!
Is there anything that can be done?
Thanks.
Hi garethgkr and welcome to Windows 7 Forums
What is the full model number of your computer? I recommend clean installations as opposed to upgrades in order to minimise problems. Applications, such as Shockwave, Flash, etc will need to be reinstalled. These should be obtained directly from the manufacturers website, for the examples given this will be Adobe
Make sure that you have all the discs to restore programs. Use Easy Transfer to transfer settings etc. Use the upgrade disc and chose clean (custom upgrade), follow the instructions. When done, you will have a new OS, that will work. Upgrade is always full of problems. Reinstall your programs. Then use it for a while. Do not give your key number during the upgrade process. After you have used it for a while, activate with key, then make a system image. After that, just enjoy.
Previous OS is Vista Home Premium
Laptop is. HP Pavilion Dv6 1244tx
Welcome to the Windows 7 Forum garethgkr!
You could try to safe your data using Easy Transfer, see link below.
Windows Easy Transfer - Transfer To & From Computers
Then try to install Windows 7 Clean With Upgrade, see links below.
Clean Install with a Upgrade Windows 7 Version
Have a nice day!
zx81
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