explorer.exe crashes when folder windows have been open for a while

Stevieirv · 09 Jun 2015

Please help! Explorer.exe crashes when folder windows have been open for a while. No useful information seems to be given in Event viewer and I've tried disabling everything attached to explorer using the "autoruns" utility. Nothing seems to work. I've also tried sfc /scannow and most other suggested fixes. I've added tge sevenforums registry fix and have attached the dump files that it produces.

Thanks, Steve

Callender · 12 Jun 2015

Seems to be a problem with IObit uninstaller shell extension.

Code:

Unable to load image C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll

You won't get many recommendations for IObit products here. Personally I do use IObit Uninstaller sometimes but it's blocked from dialling home by my firewall and the shell extension has been removed. The problem is that I removed it so long ago that I don't remember exactly how I removed it.

If you've got Ccleaner installed have a look at startup entries and disable or delete any IObit entries.

Stevieirv · 15 Jun 2015

Thanks Callender. I have uninstalled everything from IOBit but unfortunately, I'm still getting explorer crashes. I tried to use windbg to analyze a recent dump file but I don't really know what I'm looking for! It mentioned a source code error:

FAULTING_SOURCE_CODE:
No source found for 'd:\w7rtm\com\ole32\com\dcomrem\idobj.cxx'

I've uploaded a recent dump in case you can help me any more.

Thanks

Callender · 15 Jun 2015

Try this Hotfix from MS:

https://support.microsoft.com/en-gb/kb/2494427/en-us

[Edit] Suggest creating a system restore point or system image backup first!

Check "Cause" section in above link.

From your current crash dump:

Note

STACK_COMMAND: .ecxr ; kb ; ~15s; .ecxr ; kb

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: networkitemfactory!FDBackgroundThreadHandler+21

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: NetworkItemFactory

IMAGE_NAME: NetworkItemFactory.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc8ed

FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_c0000005_NetworkItemFactory.dll!FDBackgroundThreadHandler

BUCKET_ID: APPLICATION_FAULT_SOFTWARE_NX_FAULT_BAD_IP_networkitemfactory!FDBackgroundThreadHandler+21

Stevieirv · 22 Jun 2015

Thanks, I tried that but no luck

soaef · 22 Jun 2015

Try repairing your PC with Window Repair Disk.
To create disk go to
Control Panel\System and Security\Backup and Restore
And Click "create a system repair disk"

This May Help To Fixed Any Corrupt File.

Or Download Microsoft Fit It software
Visit - https://support2.microsoft.com/fixit/

Callender · 22 Jun 2015

Okay - the moment I have no idea but would suggest:

As a test disable all non-microsoft shell extensions.
Fully remove any software that you no longer use that has installed a shell extension.

In the meantime try portable Explorer++ for file browsing. If that doesn't crash then it means that you've got a software problem rather than a system file problem. You can install it and pin a shortcut to your taskbar.

Explorer++

For a quick way to restart explorer when it crashes see Rexplorer:

Sordum's Small tools

You can extract the executable from the small tools package and run it when needed.

[EDIT]

Also worth a shot:

Check for updates for any software that installed a shell extension and if updates are found - install them.

If using old versions of free software that installed a shell extension - fully remove the software and reboot before downloading and installing the latest versions.

If you like you can run a scan with UVK and upload the log containing a list of anything that integrates with explorer.

Download UVK - UVK Installer (exe)

Once installed right click the desktop icon and choose run as administrator.

On the welcome screen choose "Scan & Create Log" and upload when finished.

Settings needed:

explorer.exe crashes when folder windows have been open for a while-ultra-virus-killer-scan.jpg

Stevieirv · 23 Jun 2015

Many thanks Wallander, I am using Explorer++ and set the option to replace explorer. It works fine now with no crashes...brilliant!!! You are THE MAN!

Callender · 23 Jun 2015

Thanks for letting us know. You might find that if you investigate shell extensions that integrate with Explorer (right-click options displayed when clicking file/ folder /drive) then you might solve the problem however it's not that easy. If you're happy with the workaround - then at least you can use your machine. :) I only tried Explorer++ after experiencing explorer crashes myself around a year ago but that's been fixed now.