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Windows 7: Hangs after welcome splash screen - windows 7 Ultimate 64 bit

11 Jun 2015   #1

Windows 7 Ultimate 64 bit
Hangs after welcome splash screen - windows 7 Ultimate 64 bit


I just finished re-installing Windows 7 Ultimate 64 bit because I had broken my SATA data connector on my O/S SSD when hooking up the last USB 3.0 Header connector. (I know DUMB DUMB DUMB !). Exact same hardware and exact same software, but now after logging in and the welcome screen fades, my desktop just sits black with no icons. I can get my desktop by using task manager and killing the explorer process, and restarting it.

The computer was running lightning fast until I installed the software for my Brother printer. I assumed it was something with this install.

I have done the following to try to rectify the problem

1./ Uninstalled the Brother software from Program Features. (no change)
2./ Tried system restore to before Brother Install (no change)
3./ Tried going back through all restore points (no change)
4./ Ran checkdisk to check status of new SSD. (all disks showed good)
5./ Ran the system memory checks (all good)

I don't know why it keeps stalling at the desktop. I am at a complete loss as to where to go from here, short of a complete re-install again (don't really want to do this as it takes a couple of days with the programs I have running on the computer).

Was thinking of trying SFC but am not sure if this will make matters worse. I have a tech level of advanced basic to intermediate, so I can generally do just about anything on the desktop if guided through it. This was a custom build comprising the following hardware:

Gigabyte GA77X-UD3H Motherboard Rev 1.1
2 X 4GB Patriot Viper Extreme 1600 MHz RAM
Gigabyte GeForce GTX750 1GBOC (installed in the PCIe 3.0 tandem slot using full 16 lanes)
LG Modisk 24X Optical Multi-Drive
Siig 1394 9 Pin Firewire Adaptor (8 lanes)
StarTech USB 2.0 PCIe Card (8 Lanes)
Athena Power 3U Rackmount Chassis with 800W 80+ Gold PSU
Gelid Slim Hero II CPU Cooler
2 X SanDisk Pro Extreme II SSD's 240GB
1 X Seagate Barracuda HDD 1TB

As I said above, everything was working until I installed the software suite from my Brother printer. It is possible it could have been from the install of RtpMidi but the problem didn't show up until after the Brother install.

Any tips or suggestions as to where to go from here would be greatly appreciated. If any further info is needed to help with the situation, please let me know and I will do my best to get it.

Thank you,

Jeff Badger

My System SpecsSystem Spec
11 Jun 2015   #2

Windows 7 Ultimate x64

wow amazing forum, great tips from everyone
My System SpecsSystem Spec
11 Jun 2015   #3

Windows 7 Ultimate 64 bit


Used MSCONFIG and by elimination found the GeForce experience program was causing the issues. Not sure why it all of a sudden was causing problems, but once the service was disabled my desktop and the system speed came back.

My System SpecsSystem Spec

11 Jun 2015   #4

Windows 7 Ultimate x64 SP1

I see you fixed by the time I wrote this :) good job

This is a copy paste so skip those you have already performed or inapplicable.

You can search for "black screen for death" in forums, there are countless threads about the subject.
Some solutions:
- Boot with Last Known Good Configuration (F8 menu)
- Restore to a prior date (System Restore)
- Scan for malware
- Try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup
- Check if explorer.exe is running and start from CTRL+ALT+DEL (task manager - new task)
- Verify in registry: HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe'
My System SpecsSystem Spec
29 Jun 2015   #5

Windows 7 Ultimate 64 bit

Thanks GokAy,

I will keep that registry verification on file as another to check if I ever have the problem again.

My System SpecsSystem Spec

 Hangs after welcome splash screen - windows 7 Ultimate 64 bit

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