Need help diagnosing intermittent and temporary partial freeze


  1. Posts : 7
    Windows 7 Professional 32 bit
       #1

    Need help diagnosing intermittent and temporary partial freeze


    I've been experiencing an intermittent and temporary partial freeze and don't know how to narrow the cause any further. The main thing I do on my laptop is use Firefox, and about once per hour it will put up a spinning icon and not respond to any input. At this time I can still move the mouse and bring up the start menu but I can't launch anything. I also can't open the task manager. After about 30 seconds all my input will suddenly be processed (windows/programs that I tried to launch will open) and everything will be back to normal. This issue started about 4 months ago.

    I ran Process Explorer in the background for multiple days as a test and when the issue occurred the CPU usage was not spiking and often it was <10%. I looked at the event logs and there are no administrative events around the time of incident. For example the issue occurred around 11am today and I only have a single event log from today and it was an error at 9am related to DHCP. I don't think they're related but I do get the DHCP error quite frequently: "Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x001558C348B2. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server." The network address it mentions is my active wifi adapter and I haven't had any issues with it.

    My SSD claims to be healthy according to Samsung Magician software. I've got about 20% of the drive free. I'm typically only using about 50% of my available RAM.

    In device manager I see no error icons.

    Not sure how to diagnose this issue further. I'm tempted to switch to a different browser, but the fact that it seems to lock-up more than just the browser indicates a more fundamental issue. Any advice appreciated. Thanks!
    Last edited by cacophony555; 31 May 2015 at 14:13.
      My Computer


  2. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #2

    You can try:
    Open Task Scheduler (Start menu search)
    Enable All Tasks History
    When lockup occurs come back and refresh
    See if you can find anything (select Task Scheduler (Local) - Task Status (Last Hour))

    Does it happen with a clean boot? Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  3. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #3

    Thanks, I'll try the Task Scheduler approach first, and then try the clean boot. Might take me a few days to gather the data but I'll report back.
      My Computer


  4. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #4

    Well the Task Scheduler history didn't show anything when the issue occurred, so I've moved on to trying a clean boot.
      My Computer


  5. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #5

    Haven't had any issues since disabling various non-essential services and startup apps. Overall things seem more responsive too.
    Thanks for the help GokAy! :)
      My Computer

  6.    #6

    Always run a Clean Boot with only your AV and synch starting with Windows.

    More Troubleshooting Steps for Windows 7
      My Computer


  7. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #7

      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:24.
Find Us