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Windows 7: Windows 7 Ultimate 64 Freeze while Idle

21 Jun 2015   #1

Windows 7 Ultimate x64
Windows 7 Ultimate 64 Freeze while Idle

Hi All,

I am in need of some assistance with an issue I have been having for over 6 months, I have only recently been trouble shooting the issue as it has been getting a lot worse as time has gone on. If someone could please provide any assistance it would be greatly appreciated as it is starting to cause a lot of issues for me.

I will try to provide everything in point form to make it easier to follow.

ISSUE When I leave the PC and step away it will go IDLE and the screens will turn off when I come back I will move my mouse or hit the keyboard and the screens will not turn back on. The PC will remain frozen until I power it back on. (IT does not happen as soon as it idles it can take anywhere from 1 hour to 5 hours)

  • Sleep and hibernation mode are both disabled.
  • Displays turn off after 10 mins
  • PC is on balanced power setting.
  • Turn off Hard disk set to 20 mins
  • PC has been freshly re-imaged 3 times but the issue continues
  • CPU Temp is about 27 on IDLE cooled with cosair hydro pump
  • MemTest has been run for about 3 hours with no errors
  • (Not to give a red herring but a freeze usually can happen quite quickly after a session of GoToMyPc or TeamViewer has ended.)

System Settings
  • i7-3820
  • P9X79-PRO
  • 2x Gigabyte HD 7970
  • Corsair 16GB (4x4GB) 1866MHz DDR3 Vengeance
  • Samsung 128GB SSD 840 PRO Series
  • Samsung 256GB SSD 850 Pro
  • Windows 7 Ultimate Service Pack 1
  • Both SSD are running latest Firmware BXM06B0Q and EXM01B6Q
  • Graphic Cards are running Catalyst 15.5
  • All Windows Updates Installed
  • Motherboard Bios has latest manufacture update.
Trouble Shooting -

  1. For the purpose of this thread I can give you some recent trouble shooting. I'm not saying what is in the event viewer is the cause of the problem just what the last entry was.
  2. Left PC on. PC Froze last event in log before PC was restarted - The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
  3. Network Adapter ( Intel 82579V Gigabite Network Connection )- Uninstalled and deleted Ethernet drivers that came with motherboard CD installed V18.1.59.0 from ASUS Website
  4. Left PC on PC once again froze with The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
  5. Uninstalled and deleted V18.1.59.0 Network Adapter Driver again and installed the latest Intel Driver from Intel website
  6. Left PC on PC once again froze with The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
  7. Uninstalled and deleted Intel Driver
  8. Left PC on with no Ethernet driver installed. Once again froze but this time with The Microsoft Software Shadow Copy Provider service entered the stopped state.
  9. Left PC on again and once again another freeze with The Microsoft Software Shadow Copy Provider service entered the stopped state being the last entry.

My System SpecsSystem Spec
21 Jun 2015   #2

Windows 7 Ultimate x64 SP1

Can you try a high power plan for diagnosing, don't turn off HDD and displays. See if that will help.
You can also try standart stuff: Load BIOS defaults and perform a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec

 Windows 7 Ultimate 64 Freeze while Idle

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