PC keeps rebooting,different errors. Requires diagnosis from TechGods


  1. Seraphine
    Posts : 10
    Windows 7 home premium 64bit
       New #1

    PC keeps rebooting,different errors. Requires diagnosis from TechGods


    PROBLEM: pc keeps rebooting

    PC reboots, a while after start up. Rebooted when entering safe mode with networking, rebooted when entering window repair mode. Reboots in safe mode w networking

    Managed to get into safe mode w networking, tried to attempt solution from this video: Windows 8.1 Event 41 Kernel-Power (Random Reboots) - YouTube

    But "choose what power buttons do" only had the first 2 options.

    Can't seem to find it within "advanced settings" in "power plan" either.


    ERRORS:
    "The device, \device\hardisk0\dr0, has a bad block"

    Level = critical, source = kernel-power, event ID = 41, task category = 63

    Source = Service control manager, event ID = 7001

    Source = service control manager, event ID = 7026

    Source = distributedCOM, event ID = 10005

    Source = Microsoft anti malware, event ID = 3002


    PC PARTS:
    i7-2600 3.4GHz

    cooler master V6 (replaced fan)

    MSI P67A-GD65 (B3) ATX LGA1155 Motherboard

    Kingston 4GB DDR3-1333

    WD 1TB 7200RPM HDD

    MSI GTX560ti HAWK
    (Arctic accelero twin turbo II)

    SeaSonic X Series 760W 80+ gold fully-modular ATX power

    Windows 7 home premium (64-bit)

    ____________________________________________________
    GPU temp stayed at 37-40 C
    Didn't check CPU temp in normal mode, couldn't check in safe mode.

    Cover panel is off, high power external fan.

    PC used for 10 hours
    Scan took 6 hours, "limit CPU usage to 50%", I changed it to "20%" at the last 1/6 of the bar left.

    I was scanning with Microsoft security essentials and doing work (multiple browser windows + PowerPoint) and had video running in the background for 7 hours.

    Scanner detected "VirTool:Win32/obfuscator.XZ", I tried to remove it again (apparently I tried to remove it twice, 10 days before) it showed the error code 0x800700df. occured, saying that "the file exceeds the limit allowed and cannot be saved." again.

    I permanently deleted the folder in D Drive (no shadow copy) afterwards and conduct a scan on the parent folder (limit CPU usage to 20%). It rebooted in the middle of it. Conducted quick scan, it rebooted in the middle of it again.

    Went into programmes to remove the weird software(s) that installed itself somehow. (safe mode w networking)


    OTHER INFORMATION: Was on a boot loop the week before until removing the RAM module from one of the slots fixed the problem. 3 faulty slots. I'm now left with 4GB RAM

    (Before that) While looking for the problem, I cleaned up messy thermal compound and removed CPU chip several times (because compound went there), reapplied, and reattached.

    Replugged:
    -plug from the PSU to the mobo.
    -plugs on the HDD
    -plugs on the GPU

    Dust blew the bottom of PSU with mesh filter plate removed, and the plug holes. (Thought it might be dusty and overheating or something due to that)

    Everything has been dust blown.

    Swapped out the stock cooler from MSI GTX560 Ti HAWK with ARCTIC ACCELERO TWIN TURBO II (250Watts)

    Windows updates are up to 2014. Had not done most of the 2015 windows updates.


    Would be great if any of you Technology-Gods could diagnose the problem. Thanks
    Last edited by Seraphine; 29 Jun 2015 at 00:23.
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  3. gregrocker
    Posts : 50,642
       New #2

    Please post a screenshot of Disk Management - Post a Screen Capture Image.

    Download, install, decline trial, update and run a full scan with Malwarebytes and AdwCleaner, run SFC, establish a Clean Boot, resolve repeat errors, Check for Solutions to Problems, test hardware - all from the Troubleshooting Steps for Windows 7.

    Did the reboots start after you removed CPU chip as there may be hardware issues that resulted? Test also temps from CPU from steps above.
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  4. Seraphine
    Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       New #3

    gregrocker said:
    Please post a screenshot of Disk Management - Post a Screen Capture Image.

    Download, install, decline trial, update and run a full scan with Malwarebytes and AdwCleaner, run SFC, establish a Clean Boot, resolve repeat errors, Check for Solutions to Problems, test hardware - all from the Troubleshooting Steps for Windows 7.

    Did the reboots start after you removed CPU chip as there may be hardware issues that resulted? Test also temps from CPU from steps above.

    Ok, will do when I get back later. Will it be able to complete those tasks before reboot happens? Or is the only way to keep trying until it's done?

    The PC worked fine (for a week) after I removed the RAM module from the faulty RAM slot (after fiddling with the CPU chip).
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  6. Seraphine
    Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       New #4

    Disk management screen captures
    Attached Thumbnails Attached Thumbnails PC keeps rebooting,different errors. Requires diagnosis from TechGods-capture-1.png   PC keeps rebooting,different errors. Requires diagnosis from TechGods-capture-2.png  
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  7. gregrocker
    Posts : 50,642
       New #5

    If it interrupts you then I'd start with the RAM and hard drive tests from Troubleshooting Steps for Windows 7.

    Also try running with a boot disk like Peppermint3 - Create Live CD DVD USB To Use For Emergency Backup - Windows 7 Forums or Hirens for awhile to see if the restarts still happen. This will absolve the hard drive and Windows 7 install.

    Otherwise you might want to wipe the hard drive to Clean Reinstall Windows 7 which shows how to rescue your files if it won't stay running.
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  8. Seraphine
    Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       New #6

    seems to be working fine now :D


    gregrocker said:
    If it interrupts you then I'd start with the RAM and hard drive tests from Troubleshooting Steps for Windows 7.

    Also try running with a boot disk like Peppermint3 - Create Live CD DVD USB To Use For Emergency Backup - Windows 7 Forums or Hirens for awhile to see if the restarts still happen. This will absolve the hard drive and Windows 7 install.

    Otherwise you might want to wipe the hard drive to Clean Reinstall Windows 7 which shows how to rescue your files if it won't stay running.
    i went into bios and set it to optimised defaults.. it seemed to have stopped then, i scanned with malwarebytes and found a bunch of stuff, scanned with avg, quite a few severe virus/malware.

    I would probably do the checkdisk and the tests some other day when i don't have to urgently do work.

    thanks for your help ! :)
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  10. gregrocker
    Posts : 50,642
       New #7

    I'd replace AVG which no one here has ever recommended. Replace with MSE to compare performance.

    Also I notice you're running the hideous Windows 2000 graphics instead of Win7's elegant Aero graphics. May I suggest going to Control panel>Personalization to choose an arrow theme including a slideshow with some of the spectacular scenic backgrounds.

    Other optimization a including running a Clean Boot in tutorial.
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  11. gregrocker
    Posts : 50,642
       New #8

    I'd replace AVG which no one here has ever recommended. Replace with MSE to compare performance.

    Other optimizations including running a Clean Boot in tutorial.
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  12. Seraphine
    Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       New #9

    Seraphine-x said:
    i went into bios and set it to optimised defaults.. it seemed to have stopped then, i scanned with malwarebytes and found a bunch of stuff, scanned with avg, quite a few severe virus/malware.

    I would probably do the checkdisk and the hardware tests some other day when i don't have urgent work to do.

    and maybe your solution to get out all the kinks.

    thanks for all your help ! :)


    Hi,

    False sense of security. It happened again after 8-9 hours of working fine since bios optimised default & malicious stuff removal.

    I tried the command prompt safe mode for checkdisk.. It stated both drives were not dirty. Couldn't do the C drive, did D drive instead. It rebooted in the middle of it for safe mode with networking and the last time (command prompt safe mode) got quite far before it wouldn't let me do anymore before rebooting.

    :'(




    That graphics was due to safe mode..
    Attached Thumbnails Attached Thumbnails PC keeps rebooting,different errors. Requires diagnosis from TechGods-photo-30-6-15-4-37-49-am.jpg   PC keeps rebooting,different errors. Requires diagnosis from TechGods-photo-30-6-15-4-43-05-am.jpg  
    Last edited by Seraphine; 30 Jun 2015 at 21:06. Reason: add photo
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  13. Seraphine
    Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       New #10

    solved


    So, in the end.... i reformatted, disk checked, changed the HDD (650 bad sectors), used an 8 GB RAM for the last working RAM slot. Didn't know how to check for bad blocks.

    Finally found out what it was, the Motherboard has overheated, eventually the last RAM slot would be rendered useless. It was a hardware problem.
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