Garbled screen, blue screens and freezes error when using PC.

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  1. Posts : 10
    windows 7 professional 32 bit
    Thread Starter
       #11

    Right well I'll try to copy the file as it is made which probably isn't too hard but might take a while to get it completely done. Also as of right now I have 1 broken USB port which if anything is plugged into it, all other usb ports go down, and I have connected, my headphones, mouse and printer. So I got these 2 zip files, thanks :)
    Garbled screen, blue screens and freezes error when using PC. Attached Files
      My Computer


  2. Posts : 10
    windows 7 professional 32 bit
    Thread Starter
       #12

    Did the files from the sfdebug file work ? Thanks.
      My Computer


  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #13

    It did indeed, sorry for the late reply.

    Here are a couple of things I've picked up on, I'll advise here mostly on experience. Firstly BitDefender is causing problems, it's been known to have caused many issues in the past including BSODs.
    Code:
    Event[57418]:
      Log Name: System
      Source: Application Popup
      Date: 2015-07-09T15:54:54.000
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hal2
      Description: 
    Application  popup: vsserv.exe - Application Error : The exception unknown software  exception (0xe06d7363) occurred in the application at location  0x7562812f.
    
    
    Event[57419]:
      Log Name: System
      Source: Service Control Manager
      Date: 2015-07-09T15:54:57.196
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hal2
      Description: 
    The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 1 time(s).
    
    Event[57418]:
      Log Name: System
      Source: Application Popup
      Date: 2015-07-09T15:54:54.000
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hal2
      Description: 
    Application popup: vsserv.exe - Application Error : The exception unknown software exception (0xe06d7363) occurred in the application at location 0x7562812f.
    
    
    Event[57419]:
      Log Name: System
      Source: Service Control Manager
      Date: 2015-07-09T15:54:57.196
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Hal2
      Description: 
    The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 1 time(s).
    My advice here would be to uninstall BitDefender and Install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.



    This is possibly connected to the broken USB port.
    Code:
    Event[57350]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2015-07-09T09:43:02.868
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Hal2
      Description: 
    The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00#20021111153705700&0#.
    How happy would you be opening the case and disconnecting that USB port? If it's shorting it could be causing issues.

    Stop using torrent programs.
    Code:
    Event[56301]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2015-07-06T15:41:31.848
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: Hal2
      Description: 
    Name resolution for the name i-38.b-40299.bt.bench.utorrent.com timed out after none of the configured DNS servers responded.
    
    Event[56306]:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 2015-07-06T15:41:39.161
      Event ID: 1014
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-20
      User Name: NT AUTHORITY\NETWORK SERVICE
      Computer: Hal2
      Description: 
    Name resolution for the name update.bittorrent.com timed out after none of the configured DNS servers responded.
      My Computer


  4. Posts : 10
    windows 7 professional 32 bit
    Thread Starter
       #14

    Will do all and will report back if issue fixed thanks Boozad :)
      My Computer


  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #15

    The issues may not be fixed but the above will eliminate a lot of potential causes. Keep us posted.
      My Computer


  6. Posts : 10
    windows 7 professional 32 bit
    Thread Starter
       #16

    Well I removed bittorrent which was I was using to install some large HL2 mods and for the BSODs went away until they returned recently and in one case I did not cause a BSOD but with the garbled screen. It happens , if memory serves me correctly, when browsing the internet watching videos , so I think bitdefender is the main cause but I will leave that one to last and will now , when I am able to leave my PC for a while go onto checking the USB port.
      My Computer


 
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