No response from "Personalization" option


  1. Posts : 10
    Windows 7 Ultimate 64 bit SP1
       #1

    No response from "Personalization" option


    I get no response from the personalisation icon in the Control Panel or "Personalize" in the desktop context menu.

    I have been able to get a response in the Control Panel by changing the "view by" to Category then selecting "Change Desktop Background", this produces the error message :

    Windows Cannot Find ::{26EE0668-A00A-44D7-9371-BEB064C98683}\::{ED834ED6-4B5A-4BFE-...\pageWallpaper

    I have had no cause to access Personalization for a long time, so there are many possible causes that may have gone unnoticed. However, my most recent installation was the program "Active Desktop Calendar". This created a kind of desktop overlay and substituted my desktop wallpaper with a black background.

    I didn't like the way this software had taken over my desktop, so I uninstalled it using Revo uninstaller (to ensure there were no lefftovers). I got back my original wallpaper and everything seemed OK until I tried to access the "Personalization" option ... ... and nothing happened.

    So far, I have searched the Windows Seven Forum and the wider 'net. I have installed and uninstalled the program a second time using it's own uninstaller in case Revo had had some negative effect. I have run sfc /scannow and I have created and logged on to another "User". Finally I ran "System Restore" .... but sadly, all without resolving the problem.

    As far as I can tell everything else is running normally. Any help would be apreciated.
    Last edited by handygrandad; 13 Jul 2015 at 11:34. Reason: to add to background information
      My Computer


  2. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #2

    Try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

    How about Safe Mode?
      My Computer


  3. Posts : 10
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #3

    Thanks for the prompt response ... ... I tried a clean boot but the problem persisted, so there was no apparent conflict.

    Unfortunately I was unable to boot at all after resetting msconfig ... ... so I resorted to my Acronis recovery disc to "recover" a disk image. I am now gradually bringing the system back up to date, and so far "personalization" is working OK. I am increasingly confident that it was the uninstalling of "Active Desktop Calendar" with Revo that caused the problem ... so I won't be installing that again !!

    Thanks for your help.
      My Computer


  4. Posts : 1,797
    Win 7 Ultimate, Win 8.1 Pro, Linux Mint 19 Cinnamon (All 64-Bit)
       #4

    handygrandad said:
    Thanks for the prompt response ... ... I tried a clean boot but the problem persisted, so there was no apparent conflict.

    Unfortunately I was unable to boot at all after resetting msconfig ... ... so I resorted to my Acronis recovery disc to "recover" a disk image. I am now gradually bringing the system back up to date, and so far "personalization" is working OK. I am increasingly confident that it was the uninstalling of "Active Desktop Calendar" with Revo that caused the problem ... so I won't be installing that again !!

    Thanks for your help.
    Definitely sounds like uninstalling that program with Revo caused the problem.
    I tend to stay away from those type of uninstallers. While they're often okay they can occasionally remove a little too much and cause issues. Usually uninstalling via Windows control panel then using something like CCleaner should clean it up enough.
      My Computer


  5. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #5

    Hmm, I thought Revo is one of the good software. Anyway, if clean startup failed to boot perhaps you disabled some MS services?
      My Computer


 

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