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Windows 7: Frozen arrow on sign-in screen - can't log on

25 Jul 2015   #1

Windows 7 Professional; 64bit
Frozen arrow on sign-in screen - can't log on

I have fallen heir to a ASUS laptop. WE added my wife as another user. Been working ok for a few weeks. She just turned computer on and the bright blue screen came on but the arrow she normally would move with the touchpad won't budge; can't sign in. Any suggestions? (This is NOT the computer I registered with.)

My System SpecsSystem Spec
26 Jul 2015   #2

W7 Pro SP1 64bit

Some laptops have key combinations that can be pressed to turn off the mouse/touch pad. You might want to try an external (USB) mouse. But, you should be able to sign in using the keyboard:

If need be, press TAB until the user of interest is highlighted. If there is a password, press TAB as needed to get to that field. After typing in the password, press Enter. Maybe you can troubleshoot the mouse/touch pad from there.

If all of that fails, maybe boot to the Safe Mode.
My System SpecsSystem Spec

 Frozen arrow on sign-in screen - can't log on

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