Unable to login to windows, black screen with only a mouse pointer.


  1. Posts : 112
    Windows 7 Home Premium 64 Bit
       #1

    Unable to login to windows, black screen with only a mouse pointer.


    My hard disk has bad sectors and I have encountered blue screen a few times

    Today I start my PC and at the point where the windows login screen (the screen where it ask user to enter password to login Windows 7), the whole screen is black, I could only see my mouse pointer.
    There is also one time after entering the login password, it just stay at the screen that display the text [Welcome] and the turning circle loading forever.

    Q1 What can I do now?

    Q2 Is there a way to save some of the files that are inside the disk? (maybe unplug the disk and put into another PC, or access through DOS ?)
    Example of files I want to save
    C:\Users\[windows username]\AppData\Roaming\Mozilla\Firefox\Profiles\
    C:\Users\[windows username]\AppData\Roaming\Skype\
      My Computer


  2. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #2

    The best way is to plug the HD into another PC or a USB drive dock and pull the data that you want to save from the drive.
      My Computer


 

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