Computer hanging on logoff - only when on domain


  1. JonM
    Posts : 16
    Windows 7 Professional x64, RHEL 5,6,7
       New #1

    Computer hanging on logoff - only when on domain


    Hi All,

    I have a very strange issue with the 10 new Dell Precision T1700's I've just bought.
    Once the computers are added to the domain, they hang on logoff / restart / shutdown showing just a blank desktop and a mouse pointer. (Not the black desktop issue, the background image still shows).
    This happens when using the local admin account, so no roaming profile issues here.
    The computers hang for approx. 5-10 mins, although this has been much longer on occasion (up to 50 mins).
    The hang happens before the "logging off" message, so diagnostic shutdown mode has been of no use.
    Logging on has been fine, and I am discounting things like bad memory / hard disk as this is happening with every one.

    Computer setup:
    Dell Precision T1700 (mid 2013 model)
    Windows 7 Pro x64 SP1
    Samba 3.5.1 PDC
    SSD boot disk, standard secondary disk.

    Things I've tried:
    Booting into safe mode - logs off fine
    When not on domain - logs off fine
    Clean boot - hangs
    Samba 4.1.1 domain - hangs
    Vanilla install of Win7 - hangs
    Adjusting WaitToKillTimeout setting in registry - hangs
    Updated all drivers - hangs
    Using additional network card - hangs
    No network cable - hangs
    Full Windows Update - hangs
    Disabling Windows Search service - hangs

    I've been struggling with this for 3 days now, so any help / additional recommendations for testing you guys have would be greatly appreciated!

    Cheers,
    Jon
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  3. JonM
    Posts : 16
    Windows 7 Professional x64, RHEL 5,6,7
    Thread Starter
       New #2

    Extra info:
    ClearPageFile is not set
    No AV installed
    Firewall disabled
    DNS is definitely working, both forward and reverse.

    Update:
    Looking in the Application event logs suggests this might be being caused due to event ID 6005/6006 "The winlogon notification subscriber <GPClient> took xxx seconds to handle the notification event (EndShell)".
    No other errors / warnings are showing.
    Only issue in the GroupPolicy log is event ID 7320 "Error: Computer determined to not be in a site. Error code xxx".
    Samba is not deploying any GPOs to our PCs (they are applied locally).
    gpupdate / force completes in 10-20 seconds from the command line.
    Last edited by JonM; 12 Aug 2015 at 08:42. Reason: additional info (again)
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  4. JonM
    Posts : 16
    Windows 7 Professional x64, RHEL 5,6,7
    Thread Starter
       New #3

    I'm now giving up on this one.
    Looks like the computers will logoff fine if they have been logged in for a certain amount of time.
    I'm assuming that this is related to the GPO update frequency, however changing that to something really short didn't seem to help.
    Our users should be fine though as they will be logged on for several hours before logging off.
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  6. bloyall
    Posts : 1
    7/10 Pro 32/64
       New #4

    Hate to dredge up a dead thread, but did you ever solve this JonM? Have been fighting it myself for weeks
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