Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: windows explorer crash when right clicking on ANY int or ext HD

28 Aug 2015   #1

windows 7 ultimate 64bit sp1
windows explorer crash when right clicking on ANY int or ext HD


Novice hear, pls bear with me.
A few days ago a partitioned (internal drive) became full
I then moved this data onto a external drive.
Maybe this is all irrelevant information but during or after I moved the data for some reason any time I right click to expand, or view properites on any intenal or external hdd label windows explorer crashes and needs to restart.
I note there are similar problems to mine on the forum but none of the fixes help.
Bizzarely and perhaps completely unconnected to this one external hard drive lost all its data - even though the disk was showing full no files or folders could be seen.
I've run all kinds of malware and antivirus scans with no issues.
At a loss here and dont want to format this machine if at all avoidable.
first I've looked at the reliablity file and the shell32 file showed as fault module name, but I understand from other forums that this is likely caused by another third party file. Anyhow I've copied the latest crash dump files - one of many and would value any suggestions to solve this.

Attached Files
File Type: zip (1.50 MB, 8 views)
My System SpecsSystem Spec
28 Aug 2015   #2

Windows 7 Ultimate x64 SP1

Does this happen with that problem external removed too?

Try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

If not, get CCleaner - Tools - Startup - Context Menu - save to text file or screenshot (to later see what was enabled/disabled) and disable everything. Restart PC just in case.

If the issue clears, enable one by one until you find the culprit. (Just one among many; once I had issue with Spybot S&D explorer integration module, had to disable it, still is disabled)
My System SpecsSystem Spec
29 Aug 2015   #3

windows 7 ultimate 64bit sp1

Thanks! your second suggestion worked. Indeed it was spybot causing the problem for me 'sdecon 64 &32 dll' files which are now both disable.
Really appreciate your help
My System SpecsSystem Spec

12 Sep 2015   #4

Windows 7 Ultimate x64

Joined just to say thank you GoKAy.

Bought a 3tb Fantom drive but wanted to get it inside my PC. AFter putting it in it would not recognize it but I figured out how to format it easily. Then randomly I started right clicking my HDD drives but it would crash explorer.

Disabling spy bot SnD on context menu immediately solved my issue. I have no spyware/malware as I use a specially made bootable thumb drive to scan everything once a month.
My System SpecsSystem Spec
12 Sep 2015   #5

Windows 7 Ultimate x64 SP1

My System SpecsSystem Spec

 windows explorer crash when right clicking on ANY int or ext HD

Thread Tools

Similar help and support threads
Thread Forum
Right clicking the network adapter causes Windows explorer crash
While doing some AV testing for my company (junior net admin here) I installed Sophos endpoint protection to my computer (joined to a domain), Sophos didn't automatically uninstall Vipre AV and i'm assuming they didn't play nice immediately because all hell broke loose: My computer slowed to a...
Network & Sharing
Windows Explorer Crashes on Right-Clicking
Whenever I right-click on a folder in windows explorer, it crashes. I had searched once before for this issue and found a post elsewhere that said it was in the Context Handlers and to disable them...I did that and it was ok, but the problem comes back now. I don't know what to do.
General Discussion
Clicking on specific folders causes explorer to crash
Running Win7 RC 64 Whenever I click on folders that contain mkv/h264 files, explorer crashes. But if I view the folders through the open feature of say notepad, then I can click and delete the folders no problem. What can I do?
BSOD Help and Support
Explorer.exe crash when right-clicking on program
First off, let me get this straight. EXPLORER.EXE ONLY CRASHES WHEN RIGHT-CLICKING ON .EXE FILE OR SHORTCUT TO .EXE FILE I can right click on anything else in the computer. It's ONLY exes. i've done all the "fixes" to fix the right-click crashes and nothing has worked. This happend a...
BSOD Help and Support
That @#$%# IE and Windows Explorer Clicking Sound
Trying to rid myself once and for all of that horrible clicking sound that Internet Explorer and Windows Explorer make. I was told that I could delete the wav file called 'Windows Navigation Start' located at: C:\Windows\Media. However everytime I try to do so, Windows says I need permission from...
Sound & Audio

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:27.
Twitter Facebook Google+