MMC not responding

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  1. Posts : 69
    Windows 7 64 bit
       #1

    MMC not responding


    I found several posts related to this issue but I need more hand holding than they offer.
    I have a desktop with windows 7
    Noticed that windows update not working.
    Ran all the update "Fix-it" programs
    Wanted to try to turn off updates and turn on but services.msc not responding.
    I don't have a clue what happened or what to do next.
    Please help!
      My Computer


  2. Posts : 69
    Windows 7 64 bit
    Thread Starter
       #2

    Did a sfc scan:


    2015-08-30 21:52:39, Info CSI 0000022e [SR] Beginning Verify and Repair transaction
    2015-08-30 21:52:41, Info CSI 0000022f [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 21:52:41, Info CSI 00000230 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 21:52:41, Info CSI 00000231 [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 21:52:41, Info CSI 00000232 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 21:52:41, Info CSI 00000234 [SR] Verify complete
    2015-08-30 21:52:41, Info CSI 00000235 [SR] Verifying 100 (0x0000000000000064) components
    2015-08-30 21:53:06, Info CSI 00000263 [SR] Beginning Verify and Repair transaction
    2015-08-30 21:53:10, Info CSI 00000268 [SR] Verify complete
    2015-08-30 21:53:10, Info CSI 00000269 [SR] Verifying 100 (0x0000000000000064) 4)
    2015-08-30 21:56:37, Info CSI 00000390 [SR] Beginning Verify and Repair transaction
    2015-08-30 21:56:39, Info CSI 00000392 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 21:56:39, Info CSI 00000394 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 21:56:40, Info CSI 00000396 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 21:56:40, Info CSI 00000397 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
    2015-08-30 21:56:40, Info CSI 00000399 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 21:56:40, Info CSI 0000039a [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
    2015-08-30 21:56:40, Info CSI 0000039d [SR] Verify complete


    2015-08-30 22:00:59, Info CSI 00000515 [SR] Verifying 100 (0x0000000000000064) components
    2015-08-30 22:00:59, Info CSI 00000516 [SR] Beginning Verify and Repair transaction
    2015-08-30 22:01:02, Info CSI 00000518 [SR] Verify complete
    2015-08-30 22:01:03, Info CSI 00000519 [SR] Verifying 100 (0x0000000000000064) components
    2015-08-30 22:01:03, Info CSI 0000051a [SR] Beginning Verify and Repair transaction
    2015-08-30 22:01:06, Info CSI 0000051c [SR] Verify complete
    2015-08-30 22:01:06, Info CSI 0000051d [SR] Verifying 29 (0x000000000000001d) components
    2015-08-30 22:01:06, Info CSI 0000051e [SR] Beginning Verify and Repair transaction
    2015-08-30 22:01:07, Info CSI 00000520 [SR] Verify complete
    2015-08-30 22:01:07, Info CSI 00000521 [SR] Repairing 2 components
    2015-08-30 22:01:07, Info CSI 00000522 [SR] Beginning Verify and Repair transaction
    2015-08-30 22:01:07, Info CSI 00000523 [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 22:01:07, Info CSI 00000524 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 22:01:07, Info CSI 00000526 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 22:01:07, Info CSI 00000528 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 22:01:07, Info CSI 0000052a [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 22:01:07, Info CSI 0000052b [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
    2015-08-30 22:01:07, Info CSI 0000052d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-30 22:01:07, Info CSI 0000052e [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
    2015-08-30 22:01:07, Info CSI 00000530 [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 22:01:07, Info CSI 00000531 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
    2015-08-30 22:01:07, Info CSI 00000533 [SR] Repair complete
    2015-08-30 22:01:07, Info CSI 00000534 [SR] Committing transaction
    2015-08-30 22:01:07, Info CSI 00000538 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired
      My Computer


  3. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #3
      My Computer


  4. Posts : 69
    Windows 7 64 bit
    Thread Starter
       #4

    Thanks soooo much for the prompt reply.
    I am running an extended HD test to see if that is the Issue
    Will follow your directions as soon as it finishes
      My Computer


  5. Posts : 69
    Windows 7 64 bit
    Thread Starter
       #5

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MBYF8-BJ4D4-T397D
    Windows Product Key Hash: 3Ak6C5B/9y++65ALuhXmFSVnFrg=
    Windows Product ID: 00359-231-6285284-86340
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5EAC989B-975B-4545-93D5-FC777E40713C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Users\Mary\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EAC989B-975B-4545-93D5-FC777E40713C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T397D</PKey><PID>00359-231-6285284-86340</PID><PIDType>5</PIDType><SID>S-1-5-21-2169891222-205011429-3077611146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0706 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090629000000.000000+000</Date></BIOS><HWID>16FB3C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF7A4D291C96BE</Val><Hash>deJXDtjZtlEhyqP6fcrB4dDnYm4=</Hash><Pid>89388-863-4140014-65647</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-628528-00-1033-7600.0000-3092009
    Installation ID: 016840372100858122318076984173524710150672559496634804
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: T397D
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/31/2015 5:41:26 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:8:2015 14:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAgABAAAAAQABAAEA6GEgrewAIhWSAGo8csDElt5Z4lzEFkIa

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 062909 APIC1419
    FACP 062909 FACP1419
    HPET 062909 OEMHPET0
    MCFG 062909 OEMMCFG
    OEMB 062909 OEMB1419
      My Computer


  6. Posts : 69
    Windows 7 64 bit
    Thread Starter
       #6

    Windows said I had no update history. Needed to install 30 updates.
    18 succeeded
    12 failed
    Error codes: 8007371B for most of the failures
    64C for kb3080303 Silverlight
    66A for kb2468871 and kb2604121
    Last edited by BagelAnne; 31 Aug 2015 at 17:15. Reason: left out info
      My Computer


  7. Posts : 69
    Windows 7 64 bit
    Thread Starter
       #7

    Internet Explorer will not open.
    Have to use Chrome
      My Computer


  8. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #8

    ThrashZone said:
    Please use the attachments for the above which you haven't done yet.

    Just out of my curiosity,
    Click Start and right click the Computer listing on the right column and click on Properties
    On the bottom is windows activated ?
    If so what does the product i.d. say where there is only -***- 3 digits ?
      My Computer


  9. Posts : 69
    Windows 7 64 bit
    Thread Starter
       #9

    windows is activated and the id has 231 as the 3 digit part.
    I tried to run the SURT and it asked if I wanted to run Fix-it KB947821 which I did and nothing changed.
    I found windows update diagnostic on the desktop. Says Windows up date diagnostic not responding
      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #10

    Hi and thanks for that,
    I asked someone to take a look please stand by
    Cheers.
      My Computer


 
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