windows 7 failure configuring STUCK

robbielaws · 04 Sep 2015

Hi, I desperately need help right now. my laptop has been stuck in failure configuring updates and i can't do anything to it.

i've tried opening in safe mode but it either becomes stuck while loading or it goes 'error' and restarts to 'failure configuring'. I've tried f11 and had the disks checked but there were no issues either and i've tried system restore too, but that was unsuccessful.

i cannot get onto the desktop at all and i've left it up to 4 hours but there was no response. i've done a hard start up; removed my battery and let it drain before trying to turn it on once more but nothing has worked.

can somebody please help me?

ICIT2LOL · 05 Sep 2015

Hello and welcome robbie mate assuming you can boot at all can you run these please

https://www.malwarebytes.org/mwb-download/index.html

http://www.superantispyware.com/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer delete any rubbish found with the malware scans

NB If anyone is runningKaspersky security it may rant about ADW - just ignore it or disable it for awhile
While I am still thinking of it you mentioned the desktop is not going am I to assume it is in some sort of failure as well as the laptop??

robbielaws · 05 Sep 2015

Hi ICIT2LOL, I can't boot at all, can't get onto the desktop, nothing. I already got malwarebytes on my laptop and ran a scan on the day that i last used my laptop and it was fine. What happened was that i delayed restarting to let it update because i was busy working.

Right now i'm using my desktop which is running perfectly.

Ranger4 · 05 Sep 2015

Is this Seven Forums tutorial any help for you.

System Recovery Options

ICIT2LOL · 05 Sep 2015

Sorry I misunderstood what you meant by desktop

I thought it was both machines are out of action.
Go with what Ranger has posted mate and let us know what happens

PS This tutorial too Troubleshooting Windows 7 Failure to Boot

robbielaws · 05 Sep 2015

ranger4 i've tried startup repair, system restore, system image recovery and memory diagnostic. nothing has worked unfortunately.

ICIT2LOL · 05 Sep 2015

Hmm disregard that last posted tutorial was thinking of something else.

Now if system restore is not working then there is a problem but as matter of interest did you try setting restore pint way back or just a recent one?

Hopefully you have all your data backed up or at least imaged?

robbielaws · 05 Sep 2015

thanks you two for taking time to help, but i've followed what i can of the twelve steps, and nothing has worked apart from the command line bootsect/. I was unable to run a full disk check. i think i should take it to get repaired instead.

robbielaws · 05 Sep 2015

i've tried system restore but it never worked, rather restarting and going straight back to 'failure configuring'.

robbielaws · 05 Sep 2015

Hey guys, thanks for the help! I did a system restore but it went back to the failure configuring but I've left it overnight charging and it changed to 'cleaning'. Now I'm finally back on and all my files are just fine. Cheers!