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laptop freezes and screen turns black
every hour or five minute my laptop turns black and freezes and i have to restart it to make it work again .
i made the steps that the help here said and I attached my PC file information .
every hour or five minute my laptop turns black and freezes and i have to restart it to make it work again .
i made the steps that the help here said and I attached my PC file information .
Hello and welcome ahmedmosaad mate I am wondering where you got this machine from because it does not have a correct copy of Windows installed in it the build should read 7601 SP1 the CODE that is attached is showing it to be 7600. Now while this was the original build the SP1 was added later to fix the bugs etc. There are a lot of counterfeit copies for sale by the unscrupulous so hence why I ask.
The dump files contain some issues with your security AV - Avast too further analysis will not run again prompting me to believe the copy of Windows is not genuine.
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {84a4, 2, 1, 87f35188} Unable to load image \SystemRoot\system32\drivers\aswStm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for aswStm.sys *** ERROR: Module load completed but symbols could not be loaded for aswStm.sysCode:System Information ------------------ Time of this report: 10/3/2015, 05:17:11 Machine name: MOSAAD-PC Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633) Language: Arabic (Regional Setting: Arabic) System Manufacturer: Dell Inc. System Model: Latitude E5500 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A15 Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz Memory: 2048MB RAM Available OS Memory: 2004MB RAM Page File: 1372MB used, 2634MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode