laptop freezes and screen turns black


  1. Posts : 1
    Helwan
       #1

    laptop freezes and screen turns black


    every hour or five minute my laptop turns black and freezes and i have to restart it to make it work again .
    i made the steps that the help here said and I attached my PC file information .
    laptop freezes and screen turns black Attached Files
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome ahmedmosaad mate I am wondering where you got this machine from because it does not have a correct copy of Windows installed in it the build should read 7601 SP1 the CODE that is attached is showing it to be 7600. Now while this was the original build the SP1 was added later to fix the bugs etc. There are a lot of counterfeit copies for sale by the unscrupulous so hence why I ask.

    The dump files contain some issues with your security AV - Avast too further analysis will not run again prompting me to believe the copy of Windows is not genuine.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {84a4, 2, 1, 87f35188}
    Unable to load image \SystemRoot\system32\drivers\aswStm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
    Code:
    System Information
    ------------------
    Time of this report: 10/3/2015, 05:17:11
           Machine name: MOSAAD-PC
       Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
               Language: Arabic (Regional Setting: Arabic)
    System Manufacturer: Dell Inc.
           System Model: Latitude E5500                  
                   BIOS: Phoenix ROM BIOS PLUS Version 1.10 A15
              Processor: Intel(R) Core(TM)2 Duo CPU     T7250  @ 2.00GHz (2 CPUs), ~2.0GHz
                 Memory: 2048MB RAM
    Available OS Memory: 2004MB RAM
              Page File: 1372MB used, 2634MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:28.
Find Us