Thelma's PC...

Brds7t7 · 10 Nov 2015

thelma said:

Thanks Lee for your reply,:)

Through the speakers Ihear every sound, start up windows sound loud and clear !

Sounds like it's working okay to me.

Which sounds are you not hearing?

thelma · 10 Nov 2015

If I don't have the external speakers plugged in I hear nothing, if I have the external speakers plugged in I hear every thing, Y tube, films and Windows sounds that the PC makes when it starts up.

Brds7t7 · 10 Nov 2015

thelma said:

If I don't have the external speakers plugged in I hear nothing, if I have the external speakers plugged in I hear every thing, Y tube, films and Windows sounds that the PC makes when it starts up.

That's the same for my pc Thelma. If I have no speakers plugged in there's no sound as my monitor has no speakers. You need to have some sort of output device plugged in to hear any sounds. That's perfectly normal.
Or have I misunderstood somehow?
The internal pc speaker is only for beeps on errors.

thelma · 10 Nov 2015

Hi Lee,

I should probably have mentioned that this is a laptop

. Sorry this is a Dell laptop and it has always had perfect sound for about 4 years until on day early this year it stopped from one day to the other.

Brds7t7 · 10 Nov 2015

thelma said:

Hi Lee,

I should probably have mentioned that this is a laptop

. Sorry this is a Dell laptop and it has always had perfect sound for about 4 years until on day early this year it stopped from one day to the other.

Ah right! Sorry, should have checked your specs. Had a late night last night!

My guess then, if it's playing out the speakers, it's probably a hardware problem. Possibly the speaker connection or connection on the motherboard.
Have you checked to make sure all the devices are enabled in control panel > Sounds > playback devices?

thelma · 10 Nov 2015

I got everything on default, because I don't understand it.

Anak · 10 Nov 2015

The sound driver is installed and the services are running:

Code:

STHDA        IDT High Definition Au IDT High Definition Au Kernel        Manual     Running    OK         TRUE        FALSE        356,352    45,056     0      6/18/2010 4:16:06 AM   C:\Windows\system32\DRIVERS\stwrt64.sys          4,096   

SERVICE_NAME: HdAudAddService
DISPLAY_NAME: Microsoft 1.1 UAA Function Driver for High Definition Audio Service
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 4  RUNNING 
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

SERVICE_NAME: HDAudBus
DISPLAY_NAME: Microsoft UAA Bus Driver for High Definition Audio
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 4  RUNNING 
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

thelma, go to Control Panel\Device Manager, scroll down and click on Sounds; Right click on the first one listed, then click on Properties >Click on the Driver tab.
The fifth button down; Does it say Enable? If it does click on it then OK.

If you have more than one sound device listed check every one listed like you did the first one.

thelma · 10 Nov 2015

Hello Anak,thanks for asking :)

I went there. There are two.

High Definition Audio device.
IDT High Definition Audio CODEC

In the General box they booth mention that the device is working properly.

Under Driver there are 5 boxes.

1 driver details

2 Update driver

3 Roll back driver ( this one is faded so is no option )

4 Disable

5 Uninstall.

When I press the disable one a popup " Disabling this device will cause it to stop working. Do you really ect "

That is how it presents inself.

Anak · 10 Nov 2015

thelma said:

Hello Anak,thanks for asking :)

I went there. There are two.

High Definition Audio device.
IDT High Definition Audio CODEC

In the General box they booth mention that the device is working properly.

Under Driver there are 5 boxes.

1 driver details

2 Update driver

3 Roll back driver ( this one is faded so is no option )

4 Disable

5 Uninstall.

When I press the disable one a popup " Disabling this device will cause it to stop working. Do you really ect "

That is how it presents inself.

Did you leave them both with the button saying Disable? I know it is confusing, but disable is what we want to see there. No harm if you left Device Manager with both entries saying disable. Do you have sounds coming from your machine now?

If not the next step is to re-install both of the drivers for those two entries you saw under Sounds in Device Manager.
If you are willing to do that, ask for guidance on how to proceed.

~ ~ ~ ~ ~ ~

When we are done with this, We need to discuss cleanup of remnants of what I found in your files.

thelma · 11 Nov 2015

Hello Anak :), and thanks for your help and concern, I really appreciate.

I left them both on disabled, yes I agree it's confusing and I still have no sound if the external speakers are not plugged in.

I like to see if I can re-install them, but I wait for your help with that.

Whishing you a nice wednesday, see you later ( you will still be on one ear now