It may be helpful if you posted the model number of your laptop. The manufacture is Toshiba. The model number is probably on a sticker. Or a product number. Also just to be sure are you pressing the "0" (zero) key prior to turning the laptop on and then not letting go of the "0" key until the recovery screen appears? I just restored 2 laptops to factory settings which prompted mt interest. If you could post model number that would help tremendously.
Erm.... What is Windows 7 Preloaded...? And I don't have any sticker with "License key" underneath the laptop. However, I one sticker (from 4 stickers in total) which seems suspicious. It says here:
"Windows Vista Home Basic OA (EM)-(SEA)
TOSHIBAProof of License Certificate of Authenticity Microsoft||||||||||| (Barcode)
Product key: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
Product number? I have a sticker here that says "Toshiba Satellite M300", is that it? I also have serial number in this sticker.
Your laptop originally had Vista installed. Did you buy this laptop new or second hand? Have you or has anyone else upgraded the Operating system? If you have no licence key for Windows 7 it would appear that you might well have an illegal copy of Windows 7 installed
Bought it like 8 years ago or so.... Then I brought it to a computer store to get it restored to factory settings and tha da, Windows 7 :) So yeah, I think the computer guy upgraded it for me, although I'm pretty sure I heard him say that the Windows is not genuine.... However, I no longer remember where he is now and I can't contact him anymore.
Oh, I checked in my laptop's properties and I can see the Product ID of Windows Activation. Foes this mean that it is genuine?
Ok, I filled all the system specs provided by the System Info application.
Go to this site:
Genuine Windows - Windows Help
and scroll down to "Is your Windows genuine?" and click the button. Let us know the result. If the guy at the shop said it wasn't guenuine Windows then I would tend to agree!
Just asking, does this mean that I have to contact support?
No it means that you need to buy a retail version of Windows 7. Whether you think that is worth doing that for an 8 year old laptop is up to you! I must report this to the moderators as we are not allowed in the Rules to help anyone who has pirated or illegal software installed.
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