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#1
Selected Items in Windows Explorer do not appear highlighted -
Hi all,
First post on these boards but have used some of your helpful suggestions in the past to assist my users.
I am on the verge of rebuilding an entire machine because I am unable to resolve one simple issue but absolutely bizarre.
I have a Windows 7 Professional machine that will not display when items are selected or highlighted. In Windows Explorer, Microsoft Office or any other software.
What I mean by that if you shift select, ctrl select or even select on mouse there isn't that visual blue box
What they should see:
What they actually see:
I've seen the items selected myself when I was remoted in through teamviewer and was able to move them about as per normal behaviour when items are highlighted. But the user is unable to see the items when they're selected.
I had to get them to send me a photo as I thought they were colour blind or crazy!
I've tried:
- Changing the Windows Display Theme
- Checking out if any Ease of Access / Accessibility settings are on
- Uninstalling the Graphics Card from Device Manager
- Changing and checking the Personalisation colours there's a colour for "selected items"
- Checking the Advanced Systems Settings > Adjust Visual Performance checks
- Disabling Anti-Virus because why not
- sfc /scannow
What I've tested:
- Appears fine through a remote support software like Teamviewer
- The items do get selected and can be cut and pasted about.
- Logging into Safe mode the items appear selected as normal in Safe mode
Am legitimately stumped. Going to test with another monitor tomorrow and if I can't find any fix of substance will rebuild the machine.
FIX: Replacing monitor cable. Go figure.
Last edited by ITtelligent; 09 Dec 2015 at 23:25. Reason: Fixed