Black screen after windows loading screen


  1. Posts : 4
    Windows 7 Professional SP1 x64
       #1

    Black screen after windows loading screen


    While browsing screen went black and audio froze (loud high frequency repeating noise). Restarted system and windows suggest to perform startup repair before loading. Performed it but it says it cannot fix all errors. Windows will show the loading screen but it never logs on, screen turns black and keyboard lights are not responsive (num. etc).
    Created a system repair disk on another computer, ran repair from there, but it did not solve the problem.
    I can enter windows in safe mode, writing this from there.

    No new hardware added or software installed before this happened.

    My uninformed assumption is that the 5-year old SSD is failing.

    What is the best route to take?

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: N/A, hr=0x8007043c
    Windows Product Key Hash: N/A, hr=0x8007043c
    Windows Product ID: 55041-147-8709731-86797
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {B649ECC6-E726-4773-AE72-689A7948C7D2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B649ECC6-E726-4773-AE72-689A7948C7D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-147-8709731-86797</PID><PIDType>6</PIDType><SID>S-1-5-21-792544090-3726562326-1975283072</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8560w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SVD Ver. F.25</Version><SMBIOSVersion major="2" minor="6"/><Date>20120327000000.000000+000</Date></BIOS><HWID>E14C3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:7:2015 11:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAIAAQABAAEAAAAAAAAAAwABAAEAln3cLAIRdxZa7zopIH0wkRKFGlkucw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        1631    
      FACP            HPQOEM        1631    
      HPET            HPQOEM        1631    
      MCFG            HPQOEM        1631    
      TCPA            HPQOEM        1631    
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      DMAR            INTEL         SNB 
      ASF!            HPQOEM        1631
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi and welcome to SevenForums,
    I would guess it would be a graphic's card driver if safe mode with networking is working.

    Remove the graphic's card after uninstalling the driver
    Connect using on board graphic's and see what happens.

    Either way safe mode with networking uses minimal drivers and installed software
    Post a uninstall a program screen shot here.
      My Computer


  3. Posts : 4
    Windows 7 Professional SP1 x64
    Thread Starter
       #3

    The problem has worsened, after a chdsk run safe mode stops loading once it reaches ' aswRvrt.sys'.

    The hard disk test in the BIOS gave me a read failure error.

    I cannot remove the graphics card since it's a laptop.
      My Computer


  4. Posts : 13,576
    Windows 10 Pro x64
       #4

    Your 1st assumption may very well be correct

    Are you saying the diagnostic screen never gave you the option to start windows normally ?
      My Computer


  5. Posts : 4
    Windows 7 Professional SP1 x64
    Thread Starter
       #5

    I do get the 'start windows normally' option, but it leads me to an unresponsive black screen after the windows loading screen.

    I will try to boot from a live cd and see if I can access the files/ run a hard drive test.
      My Computer


  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    Hi sorry I could of sworn I saw desktop in your system spec's my bad
      My Computer


  7. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    Hi Jerry,
    On a side note looking at your MXdiag, its showing a Volume licence server activation setting, which it cannot reach, was the report run under Safe mode?? or safe mode with networking.

    Black screens, with the above are the norm, BUT NOT the sounds.
    (IM assuming you moved to the VLK when you installed the SSD.

    Roy
      My Computer


  8. Posts : 4
    Windows 7 Professional SP1 x64
    Thread Starter
       #8

    The report was generated from within safe mode with networking. System is running on a VLK.

    I am now suspecting the GPU is the problem. Is it possible that the windows loading screen and safe mode don't use hardware acceleration? It seems once that is required to kick in the screen goes black.

    Live booted a different OS and it only ran with ' software rendering, with the CPU doing the GPUs work.

    The SSD seems fine. Different tests tell me it is OK, 16484 bad sectors, bad it appears to be below the threshold.

    Is there a way to confirm the GPU is the problem?
      My Computer


 

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